Retailers face brisk headwinds in 2023. With market competition increasing, retailers must invest in initiatives to boost revenue and differentiate their business offerings. At the same time, consumer expectations are rapidly shifting, with shoppers seeking a more experiential, flexible and seamless shopping experience than ever before. Given these factors in the context of an uncertain…
Deborah Weinswig
Amazon.com's ongoing venture into the fashion category is one of the hottest topics in retail right now. The company’s expanding fashion offering is fascinating commentators, terrifying rivals and, as our latest research shows, attracting a very large number of shoppers. We recently conducted an in-depth survey of internet-using U.S. consumers on this subject, and the results…
Just as with great power comes great responsibility, with major advances in technology come ever-changing, ever more inventive ways of upending it. Hacking and other cyberattacks are at least as much of a cybersecurity threat to retail as to other industries, in that they touch millions of consumers and the well-being of their identities and…