Dan Burkland

Dan Burkland

Dan Burkland is the President of cloud contact center platform Five9. By leading implementation, professional services, and customer support organizations, Dan has elevated the exceptional, industry-recognized customer service that Five9 provides to its clients. Dan has more than 30 years of contact center experience building and scaling successful sales and leadership teams.

3 Tips for Retailers Struggling to Surpass Customer Service Expectations

The massive shift to e-commerce in the last year significantly raised the bar for consumers’ expectations of customer service. Consumers today expect to get what they want, when they want it, and anticipate quality help and support along the way. As a result, retailers must adapt how they engage with their customers and their employees.…