Charlton Monsanto

Charlton Monsanto

Charlton Monsanto is Executive Vice President, Digital Customer Experience at Capgemini in North America. He held multiple leadership roles at LiquidHub prior to its acquisition by Capgemini in 2018, where he was responsible for developing and implementing the firm’s technology strategy and operations. Charlton applies his experience in technology management consulting, IT functional leadership, marketing, and strategy formulation to develop and manage strategic client and partner relationships. He is based in Philadelphia, Pennsylvania.

Set Your Brand Apart With Immersive Customer Experiences

Customer experience (CX) was gaining importance as a competitive differentiator well before the pandemic. Now, after a year of retailers and brands pivoting to vie for consumers’ attention and dollars online, there's a new definition of great customer experience — one forged by 2020’s drastic shifts in the way we buy and sell. One result…