Charlton Monsanto

Charlton Monsanto

Charlton Monsanto is Executive Vice President, Digital Customer Experience at Capgemini in North America. He held multiple leadership roles at LiquidHub prior to its acquisition by Capgemini in 2018, where he was responsible for developing and implementing the firm’s technology strategy and operations. Charlton applies his experience in technology management consulting, IT functional leadership, marketing, and strategy formulation to develop and manage strategic client and partner relationships. He is based in Philadelphia, Pennsylvania.

Look to Immersive Technology to Get More Value From Existing Assets

Immersive experiences, and the blend of technologies that deliver them, are driving improvements in customer and employee experience (EX). According to Forrester, a quarter of remote workers will have intelligence automation support and 25 percent of brands will significantly enhance their CX by the end of 2021, thanks in part to immersive CX and EX…

Set Your Brand Apart With Immersive Customer Experiences

Customer experience (CX) was gaining importance as a competitive differentiator well before the pandemic. Now, after a year of retailers and brands pivoting to vie for consumers’ attention and dollars online, there's a new definition of great customer experience — one forged by 2020’s drastic shifts in the way we buy and sell. One result…