Carey Stoker

Carey Stoker

Carey Stoker is SVP of Customer Care Services at Radial, the leader in omnichannel commerce technologies and operations.

3 Tips for Up-Leveling Your Customer Care in the Wake of COVID-19

While the impact of COVID-19 has put substantial stress on the retail industry, savvy brands have realized that a strong customer care strategy is a retailer’s first line of defense against disruption. In the wake of the pandemic, more consumers are shopping online, and as a result the demand for timely customer care has significantly…