Bob Grohs

Bob Grohs

Bob Grohs is the Director of Marketing at Solvvy, the next-gen chatbot and automation platform. Bob has been in marketing and product management roles at top technology and SaaS companies for nearly 20 years, including PayPal, Intuit, Wells Fargo, Xero, and

4 Ways Chatbots Help for CX Smooth Sailing This Holiday Season

The holiday season guarantees a seasonal spike in customer support tickets, resulting in a 42 percent increase. This is because 20 percent to 40 percent of annual sales take place during the holiday season, followed by an inevitable spike in product returns. To ensure that the customer experience (CX) isn’t negatively impacted by this surge,…

COVID-19 Has Given Rise to Mass Chatbot Adoption in the Retail Space

The pandemic has reshaped the way people work, study, shop — and that’s just scratching the surface. With more consumers relying on virtual resources for everyday things, their expectations of the businesses they frequent have changed. When online, people want user-friendly, self-service options to solve issues, gather information, process returns, schedule services, and more. This…