Bobby Marhamat

Bobby Marhamat

Bobby Marhamat is the CEO of Raydiant Screen Signage, a digital signage provider that helps businesses turn their TVs into interactive signs that drive sales, improve the in-store experience, and reinforce brand messaging. Prior to joining Raydiant, Bobby served as the COO of Revel Systems where he worked on the front lines with over 25,000 brick and mortar retailers. Bobby has held leadership positions including CEO, CRO, and VP of Sales at companies such as Highfive, Limos.com, EVO2, Verizon Wireless, LookSmart, ServerPlex Networks, and Sprint/Nextel. When Bobby’s not spending his time thinking about the future of brick and mortar retail, you can find him traveling, reading, or tending to his vegetable garden.

Compassionate Retail is the Differentiator Your Organization is Looking For

It turns out the American consumer of 2022 isn’t all that complicated, at least according to Raydiant’s State of Consumer Behavior 2022 report. Shoppers today want bang for their buck, they expect a positive all-around experience when they enter your stores, and have just a few other requests that most retailers can easily honor —…

Consumer Trends That Every Brick-and-Mortar Brand Must Respond To

The shopper should set the agenda for your brand — always. Those brands that fall out of touch with consumer tastes become disconnected from those with the sole power to keep you profitable and relevant. This is why Raydiant produced the State of Consumer Behavior 2022 report. By serving up actionable insights into what the…

How to Prepare Your Organization for the Future of Brick-and-Mortar

The past two years have shown us the value of preparation. For the first time in a long time, the average American has had to consider that everything can change at the drop of a dime. Despite new and unforeseen challenges in 2020 and 2021, preparation for the unexpected is nothing new for retailers. As…

Brick-and-Mortar’s Future is Now: What Your Organization Needs to Know

For a glimpse into brick-and-mortar’s future, we need to look to the past. Not too far in the past, mind you — only to the tail-end of 2021. The trends we saw to close out the last year are a harbinger of retail’s future. Overall, the outlook is strong. For every brick-and-mortar retailer that closed…

Tech-Driven In-Store Experiences Are an Essential Investment for Every Retailer

Retail organizations must view the in-store experience as an essential investment, ranking in importance alongside cash registers, security cameras, and product inventory. In fact, Ernst & Young (EY) argues that the customer experience is the most challenging feature of retail, but also the most important. Our State of the In-Store Experience (2021) report leads us…

Your In-Store Customer Experience and Bottom Line Are Linked. Here’s Why

Regardless of retail’s latest headwind, brick-and-mortar organizations continue to embrace their enduring mission: get consumers into retail locations and convince them to part with their money. The emphasis on e-commerce over the past year or so hasn't changed this mission, but it has re-emphasized that customers want unique in-store experiences. Experiences are how you get…

Everything You Need to Know About In-Location Experience Management

We’re now well into 2021, and we can say with certainty that retail’s rebound is legitimate. By continuing to invest heavily in in-location experiences, retailers have bounced back admirably from unprecedented adversity. As of early June, the National Retail Federation (NRF) forecasts retail sales to continue growing between 10.5 percent and 13.5 percent throughout the remainder…

8 Types of In-Location Experience You Can Deliver in 2021 and Beyond

Consumers made one thing clear in our State of Consumer Behavior 2021 report: experiences matter. Ninety percent of consumers say they’ll return to your store if you provide a “positive experience.” It’s also clear that there's no catch-all approach to customer experiences. Shoppers are diverse in their tastes and demands. Retailers must offer a variety…

Why Contactless Payments Are the Future of Brick-and-Mortar Retail

The future always promises uncertainty. That said, all indications are that contactless payments are ingrained in brick-and-mortar retail for the long haul. Without massive unforeseen disruption, the COVID-assisted trend towards cashless, fully contactless checkout will gain further momentum. The 1,000 customers we surveyed in our State of Contactless Payments 2021 Report only confirmed our belief…

5 Trends Shaping the Future of Brick-and-Mortar Retail

Was it a rough year for many individual retailers? No doubt. We saw too many organizations close their doors in the past year-plus. However, as a whole, brick-and-mortar retail is booming. Total retail sales rose by 6.9 percent in 2020 compared with 2019, per the U.S. Department of Commerce (via The Balance). The final take…

6 Keys to Building a Great BOPIS Program

Buy online, pick up in-store (BOPIS) might just be the best long-term strategy for brick-and-mortar retailers. Allowing customers to purchase items online and pick them up curbside or in-store accommodates prevailing consumer demands: safety, efficiency, and convenience. BOPIS will soon be a standard feature of most, if not all, brick-and-mortar operations. Virtually every major retailer…

What Consumers Expect From the Self-Checkout Experience

Every shopping experience is a chance for the consumer to mold their tastes. As the COVID-19 pandemic has drastically altered the desires and demands of the typical shopper in the past year, it’s worth checking in with consumers to see what they want from their visits to physical retail stores. According to our 2021 State…

Why In-Store Experiences Are the Key to Thriving in 2021

Most retailers haven’t used words like “thrive” very often in the past year, at least not with respect to their business. For the first time in recent memory, consumers were barred from most forms of in-person shopping by stay-at-home orders, while many stayed away from stores by choice. Concerns about health have defined every aspect…

What Shoppers Expect From Brick-and-Mortar Retailers

Shoppers should expect retailers to help them turn the page on a turbulent 2020 by offering price value built into memorable experiences in 2021. The combination of (hopefully) loosened regulations, a COVID-19 vaccine, and consumer desire to re-establish their pre-2020 shopping routines should permit retailers to attract and retain more consumers in 2021 than they…

Best Practices to Alter Your Retail Store to Reopen

Before the COVID-19 pandemic, brick-and-mortar retailers had learned how to compete with the disruption of e-commerce. Stores evolved in the face of a challenge that many believed would wipe out the industry entirely. Instead of folding, retail rose to the challenge. Today, those stores continue to welcome consumers through their doors, but the spaces customers…