Ben Diehl

Ben Diehl

Experienced business leader with demonstrated success in delivering value for my clients across industries, including B2B SaaS, Utilities, Healthcare, Travel/Hospitality, B2C Ecommerce, and many more. Deep focus and experience in Customer Experience Design and Optimization, Voice of Customer, Contact Center Strategy and Execution, Customer Success, IT Strategy, and Sales and Account Management.
It’s Time to Zero in on Holiday Outreach With Zero-Party Data

The most wonderful time of the year is quickly approaching. Prior years might have had a somewhat leisurely “brush a leaf off your sweater/carve a pumpkin/get ready for the holiday season” rhythm. However, this year, the holidays begin … now. That’s a combination of careful consumer behavior from last year (when according to the National…