Anand Janefalkar

Anand Janefalkar

Anand Janefalkar is founder and CEO of UJET, a real-time customer communications provider that makes it simple for any company to provide intuitive, modern-day support.

As Founder and CEO of UJET, Anand Janefalkar is focused on leading UJET into its next stage of growth by providing the tools and technology businesses need to create an immersive, engaging, and one-of-a-kind customer experience. Prior to UJET, Janefalkar held key roles at both Motorola and Jawbone, as well as serving as a technical advisor for various startups in the Bay Area. Janefalkar holds a Bachelor of Engineering in Electronics from Mumbai University and a Master of Science in Telecommunications from Southern Methodist University.

Creating Great Cross-Channel CX Starts With Mobile

Creating a great customer experience is no longer a nice to have; it's now a must. Consider that according to Deloitte, customer-centric companies are 60 percent more profitable than companies that don’t focus on their customers. The benefits of being customer-centric and developing great customer experiences are clear, but the road to getting there is…

The Future of Customer Support and its Impact on Retail

Customer support is evolving at a rapid rate, and many brands are reimagining the impact that a retailer’s support team can have on their customer’s experience and their overall business. However, while there's plenty of change happening today, it’s critical for brands to always keep an eye on the trends impacting tomorrow. Here's a look…

Enhance Customer Support to Attract, Keep Influential Consumers

Retailers hoping to succeed in today’s market need to appeal to an influential and powerful group: millennial and Generation Z consumers. To do this, they need to provide top-notch customer support. These demographics already wield enormous spending power, and will continue to do so for years. Retailers can go a long way toward captivating these…