Alok Kulkarni

Alok Kulkarni
Customer Experience: How Angry Customers Can Actually Help Your Business

Fifty-four percent of consumers say they’ve had at least one bad customer service experience in the last month. Dealing with impatient, dissatisfied or angry customers is never easy, but if the contact center handles the situation well, you may be able to build a stronger relationship with the customer over the phone and create opportunities…