Operations & Fulfillment: What Omnichannel Retailers Need to Know When Choosing an OMS
Finally, your team should ask itself a telling question: If selecting a vendor is like getting married, with the "for better or worse" elements of such a relationship, which vendor do they feel more compatible with? You'll be spending a lot of time with these people. If you really don't like the people with the best system, and think the next best is run by superstars, go for the people you're happier with. You won't be on the new system forever, but it will seem like it if your new partners are hard to get along with.
A final thought on implementation: Most systems require six months to 12 months to get in place (sometimes longer). Cost is a big concern prior to selection; time becomes the priority afterwards.
Ernie Schell is founder and executive director of Marketing Systems Analysis, a consulting firm that specializes in specifying, selecting and implementing solutions for direct commerce order management. Ernie can be reached at email@example.com.