Wal-Mart Appoints Former CitiBank Exec to Digital Team

Wal-Mart recently announced that it has appointed Rahul Joshi as its U.S. e-commerce senior vice president, customer care. In this role, Joshi will lead the customer care teams for both Walmart.com and Jet.com, and also oversee the returns experience and fraud teams. Prior to this role, Joshi was at Citibank for 25 years, most recently as the head of consumer operations in Asia.

“His experience, and the fact that Rahul will sit on my leadership team, will ensure that the voice of the customer is represented stronger than ever before,” said Marc Lore, president and CEO of Wal-Mart E-Commerce U.S.