ONLINE EXCLUSIVE: Tim Hortons’ Implements Video Technology to Decrease Service Time

Problem: Tim Hortons, a retailer of coffee and doughnuts with over 3,000 stores across North America, wanted to shorten service time in its storefront operations.

Solution: Purchased a video system to track and accurately monitor storefront service time.

Results: Storefront service times decreased 30 percent, leading to a peak sale increase of 17 percent.