The Top 5 Articles of 2013 From Retail Online Integration
Confused About FedEx SmartPost, UPS SurePost and Other Deferred Residential Parcel Options?
By Rob Martinez, CEO, Shipware
"Google FedEx SmartPost or UPS SurePost and plenty of hits show up in the search results. Some reviews are positive, extolling benefits that include cost effectiveness and fewer surcharges over air/ground alternatives, end-to-end package visibility, free Saturday delivery, and more. However, your search results will include complaints ranging from transit times that were too lengthy to crushed/damaged packages. One thing is for sure: With the meteoric growth of e-commerce and consumers’ demand for free or low cost shipping, these services are here to stay. Residential shippers that continue to ship UPS Ground Residential and/or FedEx Home Delivery are wise to evaluate FedEx SmartPost and UPS SurePost's rates and services, in addition to other USPS service partners like Newgistics, OSM Worldwide and DHL Global Mail." Read more …
7 Customer Service Tactics to Copy From Apple
By Jim Gilbert, CEO, Gilbert Direct Marketing
"Over the years I've called Apple maybe 30 times. Never a bad experience there either. Just easygoing people happy to help me with my problems, who always took the time to get it right — even called me back if I got disconnected. A vastly different experience than I've had trying to call other tech companies. Some tech companies don't even publish their phone number at all (or they make you work to find it). So what can marketers take away from Apple?" Read more …
Honorable Mentions
- 7 Tips for Using Pinterest in Your Marketing Efforts
- 5 Questions Retailers Must Tackle to Attract and Retain Customers
- 3 Reasons Why E-Commerce Sites Are Slowing Down, and What You Can Do About It
- Kate Spade's CEO's Vision for the Future of Retail
- 50 Best Tips of 2013
- 4 Tips for Running a Flash Sale
- Companies:
- Dotcom Distribution
- People:
- Doug Sternberg
- Michael Kors
