Shipping& Mailing: In Search of the Perfect Order

You may think you have a great fill rate, but are you looking at all of the metrics necessary to determine how many customers are getting perfect packages?

Kate Vitasek, managing partner of consulting firm Supply Chain Visions, cited a number of reasons why a seemingly “good” fill rate of 99 percent is nevertheless far from perfect in her “Perfecting the Perfect Order” session during last week’s National Conference on Operations& Fulfillment.