Retailers to Find Mobile Lump of Coal in Their Holiday Stockings

Retailers that didn't make mobile point of sale (mPOS) part of their retail technology upgrades this year may be leaving billions of dollars on the table this holiday season. A recent whitepaper from Brickstream, a retail behavior intelligence and analytics solutions provider, reviewed the impact that checkout line wait times have on customers’ perceptions of service. According to Brickstream, "… one-third of customers reported that they abandoned a checkout line when they were forced to wait more than five minutes; customers typically become frustrated by waiting in line, if forced to wait longer than two-and-a-half minutes."