Operations: Two industry veterans share their insights on using Benchmarks & Best Practices
CS: How could someone participate in a benchmarking study?
Barry: You have to start at a level that your organization can support from a data capture and collection perspective. The data have to be something you can gather. Then you build slowly, looking for companies within your same industry. Join a ShareGroup. You have to be willing to share data and best practices.
Kislik: Businesses must go into trusted, sharing, candid mode. The worst way to start is to go in thinking: “I’m going to get the skinny on other companies.” When that happens, other participants detect that, and they become protective of their own data, so you don’t get the sharing of useful information you want.
Barry: Being trustworthy is at the top of our list for participants in ShareGroups. We uninvite people every year because they only want to give, say, 15 answers to a survey that asks 100 questions. That’s not good enough. We’ve had people submit prior year’s data. We try to build checks and balances into our data validation.
For More Info
F. Curtis Barry & Co., www.fcbco.com, (804) 740-8743, firstname.lastname@example.org
Liz Kislik Associates LLC, www.lizkislik.com, (516) 568-2932, email@example.com