Operations Benchmarks & Best Practices

Donna Loyle, editor in chief of Catalog Success, asked two catalog operations experts for their thoughts on such questions:

Curt Barry, president of F. Curtis Barry & Co., a Richmond, Va.-based multichannel customer contact and fulfillment consultancy. The firm conducts benchmarking and best practice implementation via ShareGroups in disciplines such as contact centers, fulfillment centers, inventory management and finance.