My Site-to-Store Delivery Experience
The person working the register took my printed e-mail, asked for ID and promptly went back to find the order. Within a minute he was back, the order was scanned and I was out the door with my three items, receipt in hand (not bad considering I’m usually the one who picks the slowest moving line with the slowest moving associate). The next day I received an e-mail confirming that the items had been picked up.
On Monday, Dec. 8, I received an e-mail for the fourth item. This time, I used the option to identify another person for pickup. The next day that person picked up the last item without any issues. That Wednesday, I received an e-mail confirming that the last item had been picked up. All in all, it was a great experience.
When I picked up the three items, I asked the associate if many people were using the Ship-to-Store program. The response was, “Oh my goodness, don’t you see all the product lying around here? We're out of storage space in the back of the store and don’t have anywhere else to put things. I don’t know what we're going to do. There have been a lot of people using the Ship-to-Store option.” Judging from the number of orders that were there, it certainly looked like many people were using the service.
From my vantage point, the process worked extremely well, was easy to use and didn’t cost anything for shipping. What’s your experience?
Joseph (Tocky) Lawrence is vice president of F. Curtis Barry & Co., a multichannel operations and fulfillment consulting firm with expertise in multichannel systems, warehouse, call center, inventory and benchmarking. Learn more online at www.fcbco.com.