Lowe's Cutting Jobs, Shifting Employee Roles
Lowe’s Cos. is cutting thousands of jobs and shuffling thousands more around as it tries to adapt to shifting shopping habits. A source told MarketWatch that the home-improvement retailer plans to eliminate less than 1 percent of its workforce, or fewer than 3,000 jobs. Also, workers with “back-of-house responsibilities” will be shifted to consumer-facing roles, such as helping answer shoppers’ questions about products or home-improvement projects on the sales floor.
Total Retail’s Take: It seems like every day there’s a new retailer cutting jobs or closing stores. Lowe’s is the latest company to announce job cuts in order to keep up with changing consumer shopping behaviors. The home-improvement retailer is looking to increase face time with customers — shifting employees’ roles is a good place to start.