How to Start and Manage an Internet Reselling Business
4. Ship promptly and securely. Shipping your items quickly is going to be a challenge, especially if you're working a full-time job. Just be sure to check your email often, keep track of all orders as they come in and try to ship them within one business day. Make sure all items are packaged safely and securely. Use old grocery bags for padding or get yourself some bubble wrap or styrofoam to protect your goods. Both the post office and UPS offer free shipping boxes, so take advantage of them.
5. Purchase more inventory. Once your home inventory is cleared out and you have some capital to work with, it's time to start hunting for deals. Sure, you could scour the internet for hours on end researching retail websites, but a better option is to sign up with a website like FatWallet or SlickDeals, where members do the research for you. You get timely email updates on all the latest bargains, and all you have to do is decide when to pull the trigger. Factor in shipping costs and website commissions to determine if you're actually going to be able to turn a profit. Checking out the clearance sections of local retailers like Staples, Target and Office Depot may help uncover a deal or two as well.
Too many Internet resellers overlook the importance of customer service. Even though you're running an online venture, taking care of your customers is just as critical as if you were shaking their hands every morning. Whenever you receive a question or complaint, respond to it immediately. If you have a return request because of a fault of your own (e.g., late shipping, incorrect item), be sure to overcompensate the buyer.
And go the extra mile. If you've shipped an incorrect item, offer to buy the correct one from another internet reseller and have it shipped to the customer as soon as you receive your item back. Focusing on customer service can help you maintain a stellar online feedback rating, which goes a long way in developing a consumer base and positively impacting future sales.