How to Manage Post-Holiday Returns

This year's Cyber Monday sales have exceeded $2 billion in purchases only made from desktop computers. These numbers don't even include mobile shopping, which has risen substantially. Mobile has broken the mold for anticipated consumer spending as consumers are more connected to shopping opportunities and deals. However, these sales can create a headache once the holidays are over with and the returns start to flow in. Returns, increased customer service inquiries, chargebacks and the potential for friendly fraud are all most prevalent directly after the holiday season.