Holiday Survey Roundup

With the retail/multichannel holiday shopping season now all wrapped up, here's a look back at several reports over the past few weeks to provide an overview of how it all went down — both from what was predicted to what actually transpired.

* In late December, a ForeSee Results/FGI Research survey of more than 9,000 consumers showed that shoppers were pleased with the service they received during the holiday season from just two online retailers: Amazon.com and Netflix. On the other hand, they were disappointed with service from numerous others, including OfficeMax, Gap and Neiman Marcus.