Holiday Return Rush: How to Handle the Season of Exchanges
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Amy Kelman
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Timing is of the Essence
Recognizing customer support weak spots is critical to supplying good customer service. Not surprisingly, December is the worst month for customer service, partially due to the fact that it's difficult for a company to stay fully staffed throughout the holidays. The worst day of the entire year for customer support is Dec. 29, according to Zendesk data. The average time it will take to hear back from a support agent on that day is 66 hours.
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