7. Post a Web version of your pitch. Embedding a simple link in your e-mail inviting readers to click to the Web for another copy of your message saves everyone all sorts of trouble.
8. Speak up. Word on the street is that Microsoft is well aware of the gnashing of teeth over Outlook 2007, and has indicated it’s willing to listen. One way to get your voice heard is to post your grievance on Molly.com. It’s a blog maintained by Molly Holzschlag, a Web standards advocate who’s also a member of the Microsoft/WaSP Task Force (www.webstandards.org).
Joe Dysart is a business consultant and freelance writer based in Thousand Oaks, Calif. You can reach him at (631) 256-6602 or firstname.lastname@example.org.