From the Dark Side of Productivity, Part 1 of 2

Due to the nature of what we do as a fulfillment consulting firm, we spend much of our time helping clients improve productivity and reduce costs. We must be ever mindful of the negative side — the “dark side” — of productivity projects. That’s what happens if we don’t take the human factor into account. As someone with 30 years of experience in industrial engineering, I can tell you there’s no way to achieve long-term success in a re-engineering project without considering the effect it’ll have on people.