Executive Issues: Three Workplace Conflict Resolution Strategies
By
Matt Griffin
and Catalog Success
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Following are a few of Krivis’ solutions for dealing with workplace conflicts:
* Let people tell their stories. One of the basic principles of mediation is that a person who’s deeply upset needs to get his story out, Krivis writes. Although allowing people to speak their minds often can increase the level of conflict, get through the high tension phase in order to reach a solution. When a person feels that he’s finally been heard, his outlook often can dramatically change. “Plus, as he tells his story, new information may come to light that allows a solution to naturally emerge,” Krivis notes.
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