Editor's Notes
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a) want to talk to us;
b) are in the market for what we sell; and
c) want to order our products now.
Consider the upsell tactics two catalogs recently tried on me when I called to place an order. One successfully pulled in extra dollars for the company, the other did not. But both calls were handled professionally, leaving no bad taste in my mouth and no fear of ordering from them again in the future.
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- Children's Wear Digest
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