Contact Centers: When Money Is Not a Motivator

As any contact center manager will attest, not all employees lick their chops at a chance to boost their salaries. Once they’re paid a living wage, many workers cite other contributors to job satisfaction.

“Studies of employee motivation reveal that some workers would rather have more autonomy in their jobs, while others just want to be able to trust their immediate supervisors,” says Liz Kislik, president of Liz Kislik Associates, a management consultancy based in Rockville Centre, N.Y. “Others want to deal better with their bosses, while still others are motivated by having a friend at work.”