SPECIAL REPORT: OPERATIONS & FULFILLMENT
Our special cover report focusing on fulfillment-center benchmarking, performance metrics and call-center rep attentiveness in three parts.
We hope you get the most out of this special report on operations and fulfillment. We chose a balanced array of three topics that should give you plenty of money-making and cost-saving ideas. Specifically, the articles focus on the top operations benchmarking strategies, the most useful and usable warehouse metrics, and an assortment of ways to keep your call-center reps happy and interested in their jobs.
—Paul miller, editor-in-chief
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