6 Reasons Why Online Gamers Make Ideal Call-Center Live-Chat Reps

For many catalog/multichannel operations directors, call-center positions are fairly straightforward. You want people who can speak comfortably on the phone, have patience with difficult or complaining customers, can upsell seamlessly, and so forth. It isn’t so simple to find people who are as well-versed when it comes to designating call-center staffers to handling live chat, however.