5 Ways to Keep Pace With New Customer Service Trends

Failure to meet customer expectations comes at a steep price: 76 percent of customers have stopped doing business with a brand following a bad customer service experience. Companies that keep pace with today’s service expectations stand the best chance of improving retention rates; those that don’t may soon see more business going the way of rotary phones.

Ross Haskell leads the BoldChat product strategy at LogMeIn, liaising with customers and development in order to push customer-care agents towards a future of enterprise-class features, mobile dominance and unparalleled efficiency.