3 Tips to Reducing Chargebacks
Every carrier today offers signed delivery receipts. If this cost is prohibitive to your business model, opt for delivery confirmation instead. A delivery confirmation service adds a very small amount to the postage and still provides you with a record of evidence.
In addition to the three tips found above, keep customer records and account histories to track suspicious activity and lower the risk of accumulating chargebacks. Not only are these data sets important in reducing chargebacks, they're also relevant tools in defending against chargebacks you were unable to prevent. The more accurate and detailed your records, the better equipped you'll be to handle customers effectively and reduce the likelihood of them seeking resolution through other parties (e.g., their credit card company).
Whether you use an online CRM, in-house system or filing cabinet method, the success of managing this customer data — and reducing chargebacks — is predicated on your support team.
Monica Eaton-Cardone is the co-founder of Chargebacks911, a company that specializes in servicing card-not-present merchants and offers both response and resolution services for chargebacks and cardholder disputes. Monica can be reached at firstname.lastname@example.org.