13 Pitfalls to Avoid When Acquiring an Order Management System
Have your team devise the most realistic timeline; then stick to it. Letting the project slip is the most common mistake catalogers make.
7. Scope creep. One of the reasons these projects fail — and why the timeline slips — is that they take on a life of their own. Decisions made about legacy applications, for example, get reconsidered (for good reasons), but now you may be trying to do twice as much work in the same amount of time. Or, more commonly, you select a system and suddenly want all kinds of additional functions modified or customized, either because you hadn’t thought about them before or because you hadn’t focused clearly enough up front on what you really want the system to do. Or maybe things have changed since the project started.
8. Wanting a beauty contest. Companies start looking around at systems as if they were judging a beauty pageant. Listen, software vendors are pros when it comes to demos. They can put lipstick on the grungiest of pigs and make it look like a winner.
To avoid the demo trap, your team must develop a comprehensive list of what it expects the system to do. Ask vendors to show you how they’d do those things. Focus on you and your needs, not on the vendor and its functionality. It’s OK to be selfish. You’re the one who will be signing the check!
9. Wanting too much engineering. Yes, focus first, last and always on what you want the system to do. But don’t overdo your wish list. At the end of the day, you’re looking for a packaged solution. You’ll have to compromise between what you want and what the systems offer. The more you know about what you need, the easier it’ll be to make informed compromises.