Keep ’Em On Their Toes
10 ways to keep call-center reps interested in their jobs
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When you pick warmth, you’re adding knowledge, responsibility and personal development. With all those things going on in an atmosphere of caring attention, why would anyone ever want to leave?
Liz Kislik is president of Liz Kislik Associates LLC, a consultancy that focuses on customer satisfaction and employee success as the building blocks of a resilient, effective enterprise. You can reach her at (516) 568-2932 or firstname.lastname@example.org.
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