10 Tips to Improve Your Customer Service
8. Underpromise and overdeliver. Set consumer expectations for your business, then exceed them. Hyken provided a very appropriate example at the Disney-owned resort hosting the conference: Disney posts wait times for visitors in line for its amusement rides. Those times are routinely 10 minutes to 15 minutes higher than the actual wait, leaving consumers excited when they reach the front of the line — even if they've been waiting for a half-hour.
9. Be consistent. This encompasses all aspects of your business — customer service, order fulfillment, merchandising, etc. Live by the policy that you're going to try to be better today than you were yesterday, Hyken said.
10. Show appreciation. Make it a habit to say thank-you over and over again when you have interactions with your customers, Hyken advised. This should extend to employees as well, letting them know that you appreciate their efforts.