Survey: 48 percent of retail websites not offering product ratings, reviews

Tags: Customer Experience, Multi-Channel Retailing, Online Retailing, Product Reviews, Retail - General, Social Media, Surveys CrossView, a provider of cross-channel commerce solutions with clients such as Advance Auto Parts and Moosejaw, released the results of a survey showing that 48 percent of retailers are not offering product ratings or reviews on their websites. CrossView examined the cross-channel capabilities of 25 top retailers, including Abercrombie & Fitch, PetSmart, J.Crew and Foot Locker, among others. “We are surprised at the high number of retail websites that still do not offer product ratings and reviews, which are critical components to an effective