STELLA Monthly Benchmarks: JCrew.com Delivers In July
JCrew.com delivered in July. With meaningful improvements in delivery speed and package quality, JCrew.com topped all other online retailers' customer service efforts, landing at the top of STELLA Monthly Benchmarks. Notably, the retailer improved its average time to deliver packages by two full days from the previous month. JCrew.com also led retailers in the Apparel/Accessories category for phone support with high scores for professionalism and issue resolution - meaning the retailer's agents solved STELLAService Analysts' questions in full.