RadioShack Bets on In-Store, Same-Day Repairs to Smartphones and Tablets
RadioShack has entered the smartphone and tablet repair business. The Fort Worth-based retailer thinks it can increase traffic to its stores by becoming the first national chain to provide in-store, same-day service on popular mobile devices. Some repairs will be done in an hour or even while a customer waits. "Fix It Here!" stations have been added to more than 284 company and franchise stores as part of a pilot program. Results are encouraging enough to expand it to 700 stores by year-end, said CEO Joe Magnacca.