Most Customer Service Tweets Go Unanswered Within 24 Hours

If you're hoping to get a customer service question answered via Twitter, there are two retailers among the top 25 that are 100 percent reliable, a STELLAService study found. STELLAService analysts tweet customer service questions to the top online retailers each day. Looking at those interactions, it's clear that most top online retailers have yet to commit to Twitter as a channel for addressing customers’ questions.