Consumers More Satisfied With Top 100 E-Retailers Than Ever Before, ForeSee Results Finds
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Satisfaction with Top 100 e-retailers rebounded from a dive this time last year, to an all-time high score of 78 points out of 100, a five-point increase. According to ForeSee Results’ annual Top 100 Online Retail Satisfaction Index, consumers are more satisfied with their online experiences than ever before. Nearly every individual retailer registered a score that matched or exceeded previous satisfaction levels.