Customer Service

Tips on how retailers can improve the customer experience with its brand via all touchpoints, including social media, call centers, live chat, in-store and mobile.

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Twitter recently conducted research specifically on Millennial moms and how they interact with brands on social media. Erin Dress, CPG industry lead at Twitter, spoke to Total Retail about the findings. In this video, she explains how brands can leverage social media to attract these moms and what social media trends are on the horizon.

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