Customer Service

Tips on how retailers can improve the customer experience with its brand via all touchpoints, including social media, call centers, live chat, in-store and mobile.

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The Cohen's Fashion Optical store located on Orchard Street in New York City's East Village has been in business for almost 90 years.The current president of the company, Robert Cohen, even worked at the location when he was younger. Cohen's has been able to add a modern flair to this store, which also possesses such a…

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