Customer Retention

Trends, news and analysis on how retailers are using loyalty programs, promotional strategies and other techniques to improve their customer retention efforts.

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The Future of Loyalty

Over 50 percent of adults in high-income households (earning $200K or more per year) are willing to…

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Happy Friday! Join Total Retail as we take a look back at this week's top retail news stories. Bass Pro Shops acquired Cabela's for $5.5 billion, Facebook launched its own marketplace, and — say it ain't so! — Bed, Bath & Beyond may be eliminating coupons.

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