TotalRetail is the retailers source for content and community. In our magazine pages, on our website and at our live and virtual events, TotalRetail provides retailers with information about all facets of their industry, providing them with strategic and topical content, profiles of the people and companies helping to chart the course of retail’s future and opportunities to network and learn from each other. We’re striving to be your go-to source for everything retail.
Subscriptions are available free to individuals who meet pre-established demographic criteria.
To change your address or cancel your subscription, please contact our Customer Service Department, which is available from 8:30 – 5:00 ET by calling (800) 818-8174 (outside the US call (215) 238-5338), via e-mail at email@example.com or by faxing (215) 238-5217. You may also contact us in writing at: TotalRetail, NAPCO Media, 1500 Spring Garden Street, Suite 1200, Philadelphia PA 19130.
To help save you time we’ve put the answers to our most frequently asked questions right here.
1. How long will it take to get my first issue?
2. How come I can get this magazine for free?
3. How do I get a replacement copy?
4. How do I buy a single copy?
5. Why do I have to fill out a form every year?
6. I didn’t request this, why am I getting it?
NAPCO Media offers free subscriptions to individuals who meet specific pre-established demographic criteria which has been set for each of our titles. Individuals who satisfy this criteria are added as non-renewing subscribers are removed. While it typically takes 6-8 weeks to receive the first issue, it may take several months on some titles due to high demand.
To find out about the status of your request, please contact our customer service at (800) 818-8174 (outside the US, call (215) 238-5338) or e-mail firstname.lastname@example.org. For subscribers who do not qualify for free subscriptions, paid subscriptions are available by using the same contact information.
We are able to offer complimentary subscriptions to select individuals because our costs are offset by the advertising revenue generated by each title.
Unfortunately we are unable to provide replacement copies on a complimentary basis. Replacements can be purchased while supplies last by contacting our back issue department from 8:30 – 5:00 ET at (215) 238-5361 or email@example.com.
Single copies may be purchased while supplies last by contacting our back issue department from 8:30 – 5:00 ET at (215) 238-5361 or firstname.lastname@example.org.
Subscribers who receive our publications for free are required to fill out a request form every year so that NAPCO Media can comply with U.S. postal service regulations and to provide our editors with updated demographic information which helps them keep editorial content relevant.
From time to time, we purchase mailing lists of people who meet the pre-established criteria for each of our magazines and send out sample copies. If you do not wish to continue to receive these free sample copies, please contact our customer service at (800) 818-8174 (outside the US, call (215) 238-5338) or e-mail email@example.com.