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Tommy Bahama's CEO Talks Experiential Retail
October 18, 2017 at 1:24 pm

Tommy Bahama is winning over today’s distracted consumers by focusing on unique, unconventional retail experiences for them, according to Doug Wood, CEO of the Seattle-based manufacturer and retailer of casual men's and women's sportswear and activewear, who spoke at the 2017 SAP Retail Executive Forum in New York City yesterday. Case in point: Wood discussed…

Harry & David to Open 20 Holiday Pop-Up Stores
October 18, 2017 at 11:46 am

Harry & David will operate approximately 20 pop-up stores nationwide this holiday season, in addition to its 46 year-round retail locations, the company announced. Opening pop-up stores in key market areas across the U.S. will expand Harry & David's footprint for the biggest gift-giving time of the year. The pop-up stores have already begun to open and…

The Benefits of Retail Digital Signage
October 17, 2017 at 10:45 am

Eight out of 10 consumers have entered a store because of a digital sign catching their eye. With impressive engagement statistics like this, there's no denying that digital signage is the future of retail marketing. Yet, most retailers don’t know exactly how digital signage can benefit their store locations. To begin, retailers should consider the…

How Kate Spade Uses Content to Clearly Communicate its Brand Message
October 17, 2017 at 10:31 am

When it comes to communicating Kate Spade's brand's voice, content is king. This was a key takeaway during a presentation by Mary Renner Beech, executive vice president and chief marketing officer of Kate Spade & Company, at Luxury Interactive in New York City yesterday. "Clarity of brand voice still wins; we believe this very strongly at…

The Empire is Striking Back
October 16, 2017 at 3:49 pm

I wrote an article last month for our Total Retail Report e-newsletter that quickly went viral within the retail community. The article received thousands of views on social media and became the most-opened article at NAPCO Media, Total Retail’s parent company, on the day it was published. Since the article generated so much interest,  I…

Retail Sales in September Increase Most in 2-Plus Years
October 13, 2017 at 9:40 am

U.S. retail sales recorded their biggest increase in two-and-a-half years in September likely as reconstruction and clean-up efforts in areas devastated by Hurricanes Harvey and Irma boosted demand for building materials and motor vehicles. The Commerce Department said on Friday retail sales jumped 1.6 percent last month, also buoyed by a surge in receipts at services…

Sephora Names Mary Beth Laughton EVP, US Omni Retail
October 11, 2017 at 2:13 pm

Beauty retailer Sephora has promoted Mary Beth Laughton to executive vice president of U.S. omni retail. Previously, Laughton was senior vice president of digital. “Mary Beth is a visionary and strategist with a deep understanding of how customers are evolving,” said Calvin McDonald, chief executive officer and president of Sephora Americas. “During her time at…

Forever 21 Launches Beauty Store Targeting Millennials
October 10, 2017 at 10:37 am

Forever 21 has opened Riley Rose, a beauty boutique that's being rolled out at 13 of General Growth Properties' shopping centers across the U.S. The first Riley Rose store opened in Los Angeles earlier this week. The Riley Rose moniker was coined by Linda and Esther Chang, the daughters of Forever 21's founders. While the two have…

How Wholesalers Can Save Brick-and-Mortar
October 9, 2017 at 5:00 pm

Despite the pervasiveness of online shopping, brick-and-mortar stores still hold a significant portion of the retail dollar. During the first quarter of 2017, online sales accounted for just 8.5 percent of sales out of the $22 trillion global retail market. Yet, the percentage of online sales is growing, as online sales were 5.1 percent five years…

Costco Launches Same-Day Grocery Delivery
October 9, 2017 at 11:53 am

Costco announced last week that it's offering customers same-day grocery delivery. On Thursday, the company announced two new delivery options: two-day delivery for dry goods, and same-day delivery for orders that include fresh foods. The same-day service will be powered by grocery delivery company Instacart. The same-day delivery option, available in “most metropolitan areas,” lets…

Wal-Mart Aims to Handle Online Returns in 35 Seconds or Less
October 9, 2017 at 11:32 am

In its ongoing effort to compete with Amazon.com, Wal-Mart announced a new way of handling in-store returns of online purchases that it claims could shrink the processing time to 35 seconds. Starting next month, Mobile Express Returns will enable consumers to begin a return process on Wal-Mart’s app before bringing the item in question to any…

Sears Gets $100M Loan From CEO Eddie Lampert
October 6, 2017 at 11:40 am

Sears Holdings Corp. is getting another cash infusion from CEO Edward Lampert, just in time for the key holiday season. Lampert has agreed to loan Sears $100 million through his ESL Investments fund — if the retailer agrees to pledge more stores or other assets as collateral. The agreement, disclosed in a recent filing with…

NRF Forecasts Holiday Sales to Increase Between 3.6 and 4%
October 3, 2017 at 11:47 am

The National Retail Federation (NRF) forecasts a 3.6 percent to 4 percent rise in holiday retail sales during the November-to-December period for a total of $678.8 billion to $682.0 billion, the trade association said Tuesday. This would put 2017 in line with last year's holiday sales, which increased 3.6 percent year-over-year (the five-year average is…

3 Takeaways From Shop.org
October 3, 2017 at 10:59 am

After chatting with and listening to retail executives at last week's Shop.org conference in Los Angeles, I left the event with the following three themes: 1. Amazon.com is a Behemoth, But We Have Brands and Communities The overriding sense I got listening to retailers at Shop.org is that while they understand that trying to compete…

Gymboree Emerges From Chapter 11
October 2, 2017 at 1:55 pm

The Gymboree Corp. announced that it has successfully completed its financial restructuring and emerged from Chapter 11 as a new corporation under the name Gymboree Group, Inc. The children's apparel retailer exited bankruptcy with a reorganization plan that includes a comprehensive recapitalization that will eliminate more than $900 billion in debt and a reduced store footprint. …

Retail Stores Are Dying? Fake News
September 28, 2017 at 4:20 pm

In a press conference yesterday at the Shop.org conference in Los Angeles, a panel of speakers spent an hour telling assembled media not to believe the stories they're reading and hearing about the death of retail. In fact, the opposite is true: while there have been some high-profile retailers that have closed stores this year…

Disney is Using Technology to Bring its Magic to Retail
September 27, 2017 at 2:14 pm

Disney has built its iconic brand on delivering magical experiences to consumers, from its theme parks to its entertainment business (movies, TV shows) to its licensed merchandise. The fourth division of the business, retail, was more challenged in accomplishing this goal. In a keynote presentation yesterday at the Shop.org conference in Los Angeles, Michael White,…

The Big Opportunity With Small-Format Retail
September 27, 2017 at 1:24 pm

If I wanted to wait in a long line, wander aimlessly and have my personal space invaded, I would have gone to a theme park. Unfortunately, this type of inconvenience is penetrating the big-box shopping experience, and with more on-the-go consumers than ever, people are heading to smaller-format stores (not to mention the smallest format…

Target to Raise Minimum Wage for Thousands of Employees
September 26, 2017 at 10:58 am

Target is giving thousands of its employees a raise. The retailer announced this week that it will start raising its minimum wage next month to $10 an hour, and will eventually raise it to $11 an hour for all U.S. stores. "Target has always offered market-competitive wages to our team members," Brian Cornell, Target’s CEO,…

Everlane to Be Featured in the Latest Pop-In@Nordstrom
September 26, 2017 at 10:54 am

Adding to an already successful year, Everlane, a startup selling high-quality clothing basics, just announced a partnership with Nordstrom. From Sept. 29 through Nov. 12, Everlane will be available in department store locations in California, Washington, Canada, Dallas and Chicago, and also on Nordstrom's website. The partnership is part of Pop-In@Nordstrom, a shop-in-shop initiative that…