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Amazon Now Lowering Prices on Third-Party Seller Products
November 6, 2017 at 11:31 am

Amazon.com has quietly started lowering prices by as much as 9 percent in recent weeks on certain products offered by third-party sellers, according to a Wall Street Journal report published on Sunday. Until now, Amazon has controlled prices only on the merchandise it sells directly to consumers. Now, according to the report, it's discounting the items…

J.C. Penney Eliminates Chief Merchant Role
November 6, 2017 at 10:51 am

J.C. Penney announced last week that it has eliminated the position of chief merchant. The move was made to streamline decision making and promote greater agility within its merchandise buying teams. John Tighe, current chief merchant, will be leaving the company to pursue other opportunities and will not be replaced. All senior merchandising executives will…

3 Retail Verticals Delivering Cutting-Edge Shopping Experiences
November 3, 2017 at 9:26 am

With the threat of online shopping, brick-and-mortar retailers have been forced to embrace the importance of the experiential aspect of their stores to drive repeat foot traffic. It takes something really compelling for the average consumer to go to a physical store instead of ordering whatever they need from the comfort of their own home.…

Wal-Mart to Host Holiday Parties in its Stores
November 2, 2017 at 12:43 pm

Wal-Mart is throwing 20,000 parties in its stores across the country in an attempt to attract more holiday shoppers. According to a company press release, the parties will take place on Nov. 4, Dec. 2 and Dec. 16, and will include 165,000 in-store toy demos, visits from Santa and other activities. The Nov. 4 party will…

A Few Thoughts From Costco’s Jim Sinegal
November 1, 2017 at 2:31 pm

It’s not often that you get to hear from retail legends like Jim Sinegal, co-founder and director of Costco Wholesale Corp. That’s why I was so excited to attend his talk at SAP’s Retail Executive Forum, which was held in New York City earlier this month. And he didn't disappoint. Sinegal served as the CEO…

A Chat With Mike Halula, Retail Analytics Practice Lead for the Americas, Teradata
November 1, 2017 at 2:11 pm

In an interview at the Teradata Partners Conference in Anaheim, Calif., last week, Mike Halula, retail analytics practice lead for the Americas, Teradata, touched on a variety of topics regarding the current and future state of the retail industry: On Marketing to Millennials "Marketers are trying to figure out how customers want to be connected…

REI is Again Closing on Black Friday
October 31, 2017 at 10:20 am

For the third straight year, REI will close its stores on Thanksgiving Day and Black Friday. The outdoor apparel and gear retailer will also not be processing any online orders on either day (although shoppers will still be able to make purchases from REI's website). REI will pay its 12,000 employees, including hourly workers, for their…

Wal-Mart Adding Shelf-Scanning Robots to 50 Stores
October 30, 2017 at 11:47 am

Wal-Mart Stores Inc. said last week it's rolling out shelf-scanning robots in more than 50 U.S. stores next year, to replenish inventory faster and save employees’ time when products run out. While Wal-Mart has been testing shelf-scanning robots in stores in Arkansas, Pennsylvania and California for the past three years, by the end of January,…

Reports: CVS in Talks to Buy Aetna
October 30, 2017 at 10:56 am

CVS Health has proposed to buy health insurer Aetna for $200 a share or more, according to news reports. If the deal goes through,  CVS would become the first healthcare triple threat: a pharmacy, a pharmacy benefit manager and an insurer. The Wall Street Journal first reported the proposed deal. Acquiring Aetna would give CVS…

Nike to Drastically Cut Number of Retail Partners
October 27, 2017 at 11:52 am

Nike CEO Mark Parker said at the annual Investor's Day summit that the company will be favoring a small number of retailers in which its products will be sold. The company currently has 30,000 retail partners, but plans to favor a select few "differentiated retailers" like Nordstrom and Foot Locker — about 40 in all. These…

Walgreens to Shutter 600 Stores as Part of Rite Aid Deal
October 27, 2017 at 11:29 am

Walgreens plans to close about 600 drugstores as it completes a $4.38 billion deal to buy nearly 2,000 from rival Rite Aid. Company spokesman Michael Polzin said Wednesday that most of the closings will be Rite Aid stores, and the vast majority will be within a mile of another store in the Walgreens network. The store closings…

Brick-and-Mortar Isn’t Dead Yet … And E-Commerce Tells Us Why
October 26, 2017 at 12:10 pm

Despite predictions that the end of brick-and-mortar is near, we’re seeing more and more brands that are continuing to invest in it. Alibaba is just the latest e-commerce company to expand its presence into brick-and-mortar, with Square recently announcing its first physical shop location. These announcements come in the wake of Amazon.com's industry-changing purchase of…

Lord & Taylor Flagship Store Sold for $850M
October 25, 2017 at 12:53 pm

Hudson’s Bay Co. (HBC) said yesterday that it's selling its Lord & Taylor flagship store on Fifth Avenue in New York City for $850 million to WeWork Companies, a provider of shared workspace, community and services for entrepreneurs, freelancers, startups and small businesses. HBC is getting an equity investment of $500 million from Rhone Capital,…

CX Metrics for Shop Closing Decisions — Choosing the Winners and Losers
October 23, 2017 at 3:38 pm

There’s currently a sea change happening in retail. Toys“R”Us recently announced bankruptcy, and as part of its restructuring plan, the retailer will be closing stores after the 2017 holiday season. J.C. Penney closed 138 stores, with most closing at the end of July and a few remaining open until the end of September 2017. Macy’s…

Is Shelf Space Still Relevant?
October 23, 2017 at 1:57 pm

Getting your product on the top shelf isn’t as important any more when the shelves themselves are smart and know what you want the moment you walk in. Gaining product presence in retail is a difficult enough challenge, and once manufacturers have gained those retail distribution outlets, they still need to jockey for position on…

Hudson's Bay CEO Gerald Storch Leaving the Company
October 23, 2017 at 10:54 am

Gerald Storch, CEO of Hudson’s Bay Co. (HBC), is stepping down from his role, HBC announced after the close of stock markets on Friday. Storch will depart effective Nov. 1, and return to his firm,  Storch Advisors, HBC said in a press release. It didn't give further details on…

The Point of Sale is Evolving and Retailers Need to Keep Up
October 23, 2017 at 9:17 am

It’s no secret that to stay in business, retailers need to continuously evolve to meet the changing demands of shoppers in an increasingly digital world. Millennials, in particular, are avid users of touchscreens and the use of interactive touch solutions comes naturally to them. As a result, retailers are installing different forms of technology at…

Target Expands Plans for Remodels, Restock; Opens New Stores
October 20, 2017 at 12:40 pm

Target Corp. said this week that it would remodel more than 1,000 stores by the end of 2020, as well as expand its Target Restock program and open new stores. As for the remodels, Target said it will combine “the best of our digital and technology upgrades, elevated merchandise presentations and fulfillment services to make…

Tommy Bahama's CEO Talks Experiential Retail
October 18, 2017 at 1:24 pm

Tommy Bahama is winning over today’s distracted consumers by focusing on unique, unconventional retail experiences for them, according to Doug Wood, CEO of the Seattle-based manufacturer and retailer of casual men's and women's sportswear and activewear, who spoke at the 2017 SAP Retail Executive Forum in New York City yesterday. Case in point: Wood discussed…

Harry & David to Open 20 Holiday Pop-Up Stores
October 18, 2017 at 11:46 am

Harry & David will operate approximately 20 pop-up stores nationwide this holiday season, in addition to its 46 year-round retail locations, the company announced. Opening pop-up stores in key market areas across the U.S. will expand Harry & David's footprint for the biggest gift-giving time of the year. The pop-up stores have already begun to open and…