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Are Online Retailers Missing Something Obvious?
November 2, 2017 at 12:14 pm

While online retail as an industry is growing, many online retailers are struggling to grow and capture their fair share of that growth. In a recent study of online retailers conducted by Forrester and the National Retail Federation, 12 percent of retailers experienced flat or declining revenues in the last year. To find pockets of…

How Wal-Mart is Using Data Visualization to Improve Business Decisions
October 27, 2017 at 1:21 pm

In a session this week at the Teradata Partners Conference in Anaheim, Calif., Stephen Brobst, chief technology officer of Teradata, and Heidi Daniels, director, analytics and visualization technologies, Wal-Mart, discussed how the retail chain is using visualization to turn data into action. Brobst kicked off the discussion by stressing the importance of making data visual…

Lord & Taylor Flagship Store Sold for $850M
October 25, 2017 at 12:53 pm

Hudson’s Bay Co. (HBC) said yesterday that it's selling its Lord & Taylor flagship store on Fifth Avenue in New York City for $850 million to WeWork Companies, a provider of shared workspace, community and services for entrepreneurs, freelancers, startups and small businesses. HBC is getting an equity investment of $500 million from Rhone Capital,…

Jet Launches Private-Label Brand, Uniquely J
October 24, 2017 at 12:15 pm

Jet.com launched its private-label business, Uniquely J, as it continues its push to tap urban millennials and its corporate parent Wal-Mart fortifies its fight against Amazon.com. Uniquely J will offer a variety of goods, including toilet paper, coffee and laundry detergent. In keeping with its focus on "metro millennials," Jet has placed emphasis on items that are…

Target to Offer Free Shipping to Holiday Customers
October 24, 2017 at 11:40 am

Target announced Monday that customers will receive free shipping for online purchases made from Nov. 1 through Dec. 23, as the big-box retailer looks to capture holiday shoppers. The offer will not include the typical $35 order requirement for free shipping, which is the company's policy the rest of the year. In addition to free…

Bon-Ton's Suppliers Pull Back Shipments on Bankruptcy Concerns
October 18, 2017 at 11:23 am

Some of Bon-Ton Stores’ suppliers are scaling back shipments and asking to be paid sooner in order to protect themselves from potential losses in case the department store chain falls short on its turnaround plans, according to people with knowledge of the matter. The suppliers have insisted on getting paid with letters of credit or cash…

How Kate Spade Uses Content to Clearly Communicate its Brand Message
October 17, 2017 at 10:31 am

When it comes to communicating Kate Spade's brand's voice, content is king. This was a key takeaway during a presentation by Mary Renner Beech, executive vice president and chief marketing officer of Kate Spade & Company, at Luxury Interactive in New York City yesterday. "Clarity of brand voice still wins; we believe this very strongly at…

Amazon Getting Into the Sportswear Business
October 16, 2017 at 10:32 am

Amazon.com is tapping some of the biggest athletic apparel suppliers in existence to enter into the private-label sportswear industry, according to a report in Bloomberg. Makalot Industrial Co., a Taiwanese vendor that produces clothing for Gap Inc., Uniqlo and Kohl’s, is making apparel for the Amazon line, a person with knowledge of the arrangement told…

Sephora Names Mary Beth Laughton EVP, US Omni Retail
October 11, 2017 at 2:13 pm

Beauty retailer Sephora has promoted Mary Beth Laughton to executive vice president of U.S. omni retail. Previously, Laughton was senior vice president of digital. “Mary Beth is a visionary and strategist with a deep understanding of how customers are evolving,” said Calvin McDonald, chief executive officer and president of Sephora Americas. “During her time at…

Retailers Seeking to Source at Consumer Speed, Report Finds
October 9, 2017 at 4:34 pm

With retail supply chains growing more complex by the day, it’s no wonder retailers are struggling to get their products to market faster and at a lower cost than their competitors. The industry is evolving at a rapid pace, producing intense competition like we’ve never seen before. As a result, retailers are finding it necessary…

Wal-Mart Aims to Handle Online Returns in 35 Seconds or Less
October 9, 2017 at 11:32 am

In its ongoing effort to compete with Amazon.com, Wal-Mart announced a new way of handling in-store returns of online purchases that it claims could shrink the processing time to 35 seconds. Starting next month, Mobile Express Returns will enable consumers to begin a return process on Wal-Mart’s app before bringing the item in question to any…

The Cost of E-Commerce Returns and Why You Should Care
October 2, 2017 at 9:47 am

I surf e-commerce sites daily both professionally and as a consumer. While the overall user experience has improved greatly over the years, I'm shocked at what I find (or don’t find) in this day and age, specifically as it relates to product returns. Why does this matter? Because returns are killing margins for most e-tailers!…

How to Stay Competitive in the Face of E-Commerce Giants
September 26, 2017 at 11:50 am

Online shopping has hit its stride. But with all the things that set it apart from traditional retail — more convenience, options and ways to buy — there's one facet that won't ever disappear: retail giants. Just as mom-and-pop shops watched department stores and big-box retailers spring up and seemingly take over, independent online sellers…

7 Tips to Take the Worry and Hassle Out of Holiday Shipping
September 22, 2017 at 10:22 am

Retailers of all sizes are experiencing the phenomena known as "Christmas creep," as the holiday shopping season begins earlier each year. Advertisers and marketers have likely made their holiday plans for not only the 2017 season — but for 2018 as well. With Black Friday only nine weeks away, it’s not yet time to panic,…

Kohl's to Accept Amazon Returns
September 20, 2017 at 11:13 am

Kohl’s and Amazon.com announced this week that 82 Los Angeles and Chicago area Kohl’s stores will offer free return service for Amazon customers. The Kohl's stores will pack and ship "eligible" Amazon return items, for free, starting this October. Participating Kohl’s locations will have designated parking spots to make the return process even easier for…

Back-to-School Shopping Trends to Be Aware Of
September 18, 2017 at 9:09 am

Back-to-school shopping is one of the retail industry’s busiest seasons of the year. Now that summer is officially wrapping up, students and their parents spent the last few weeks scooping up everything necessary to make it through another school year. At ChargeItSpot, we recently released our “2017 Back-to-School Sales Report,” which examined the shopping behavior…

Toys"R"Us Vendors Cut Shipments on Bankruptcy Fear
September 15, 2017 at 10:36 am

Some suppliers to Toys“R”Us have scaled back shipments to the retailer as it struggles to refinance debt and avoid a potential bankruptcy filing, according to people with knowledge of the matter. The vendors are balking as Toys“R”Us continues talks with lenders over a new loan that would allow the retailer to stay open while it works…

Best Buy Pulls Product Line Over Ties to the Russian Government
September 12, 2017 at 11:55 am

Best Buy will no longer sell security software from Russian internet security company Kaspersky Lab after concerns that the company could be unduly influenced by the Russian government. This summer, the Moscow-based cybersecurity company has faced a series of allegations that it could be influenced by the Kremlin. Due to those concerns, Best Buy decided to stop…

Kmart Ditches ‘Plus-Sized’ Labels for ‘Fabulously Sized’
September 12, 2017 at 11:23 am

Kmart’s new apparel ad campaign is all about celebrating — not marginalizing — “plus sized” women, while putting that full-figure label to rest for good. Kmart’s new "I Can” ad push fetes women of all shapes and sizes and marks the expansion of its signature brands (e.g., Joe Boxer, Basic Editions, Jaclyn Smith) to larger sizes…