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Retail Industry Sees a Surge in Data Breaches
April 6, 2018 at 1:19 pm

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan offer their analysis on the recent surge in data breaches within the retail industry, from Hudson's Bay (at its Saks Fifth Avenue and Lord & Taylor stores) to Panera Bread to Sears. In addition to providing details on each incident,…

Analyzing the Intersection of Retail and Technology
March 30, 2018 at 11:14 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the growing influence of technology within the retail industry. Special attention is paid to the impact that artificial intelligence (AI) can have on retailers’ businesses, from optimizing back-end operations (e.g., inventory management, shipping) to improving the customer experience.

AI Helping BuildDirect Optimize Merchandising, Pricing
March 23, 2018 at 9:37 am

In an interview this week at Shoptalk in Las Vegas, Dan Park, CEO of BuildDirect, discusses how the home improvement online marketplace is using artificial intelligence (AI) to optimize merchandising its site, particularly pricing.

The Supreme Court Takes on Online Sales Tax
March 9, 2018 at 11:54 am

In this episode of Retail Right Now, Total Retail's Joe Keenan and Caitlin Sullivan discuss the hot-button issue of online sales tax, which has been in the news recently since the Supreme Court agreed to hear the case of South Dakota v. Wayfair Inc. South Dakota is seeking the authority to collect sales tax for…

What L.L.Bean's New Return Policy Means for the Brand
February 16, 2018 at 10:24 am

In this episode of Retail Right Now, Total Retail's Joe Keenan and Caitlin Sullivan discuss L.L.Bean's decision to change its famously generous return policy, the implications it may have on the brand, and what it means for its competitors.

Retail Right Now: June 30
June 30, 2017 at 11:34 am

In this episode of Retail Right Now, Total Retail's Senior Editor Caitlin Sullivan reviews the top retail news of the week, including why 35 million members quit Amazon Prime, Nike's marketplace strategy, and Bed Bath & Beyond's possible store closures.

Testing Program Helps Jet.com Optimize its Customer Experience
June 14, 2017 at 10:25 am

Ben Babcock, director of research at Jet.com, is interviewed at IRCE about the online retailer's research testing program. Babcock details how Jet is leveraging customer feedback acquired from in-person tests to improve the online customer experience.

How James Allen Uses Video to Showcase its Diamond Selection
June 12, 2017 at 12:19 pm

Johanna Tzur, chief marketing officer at James Allen, a diamond bridal jewelry retailer, spoke at IRCE last week about how her company uses video to showcase products. By using 360-degree video imaging and technology to zoom in on the diamonds 40 times, James Allen helps consumers feel confident in their shiny new purchases.

Retail Right Now: June 9
June 9, 2017 at 9:48 am

In this episode of Retail Right Now, filmed this week at the Internet Retailer Conference and Expo in Chicago, we review the top retail news of the week, including Sears reaching an amicable resolution in its dispute with power tool supplier One World Technologies; Wal-Mart allegedly punishing workers for using sick days; and Amazon.com's Prime price…

Retail Right Now: April 14
April 14, 2017 at 11:32 am

Happy Friday! Welcome to this episode of Retail Right Now, featuring the top retail news of the week. This week we review the Samsonite/eBags acquisition, HHGregg store closures, and hackers targeting Amazon.com's third-party sellers.

A Venture Capitalist's Advice for Surviving Retail's Changing Times
April 4, 2017 at 10:37 am

Scott Friend, managing director for Bain Capital Ventures, interviewed Jet.com's Marc Lore at Shoptalk in Las Vegas last month. In this video, Total Retail's Joe Keenan caught up with Friend to get his take on the year's top retail trends, technologies and what brands should do to survive the current retail tides.

How Poshmark Creates Loyalty Through Influencers
April 3, 2017 at 11:35 am

Poshmark is an app-based e-commerce platform that allows consumers to buy and sell clothing. In this video from Shoptalk, Poshmark's Founder and CEO Manish Chandra explains how the company uses social influencers to create loyalty among its millennial customer base.

KIDBOX Brings Families Together Through Shopping, Community Giving
March 31, 2017 at 2:20 pm

KIDBOX is a box service that creates a fun and effortless shopping experience that brings parents together with kids to discover new styles and bond over giving back. Miki Racine Berardelli, CEO of KIDBOX, chatted with Total Retail's Taylor Knight about subscription commerce, how the category may change in the future, and what makes KIDBOX a…

Evereve's E-Commerce Replatforming Process
March 30, 2017 at 9:11 am

Last summer, Anthony Hoang and the IT team at women's apparel retailer Evereve embarked on an e-commerce replatforming project. While at Shoptalk, Hoang, Evereve's CIO and head of e-commerce, explained the process of replatforming the retailer's e-commerce site with Reaction Commerce, a real-time, open-source technology. For Evereve, replatforming is affecting all aspects of the business, from…

FinServ Marketing: Leading the Way in Personalization
March 29, 2017 at 10:12 am

Peter Horst, author, speaker and marketing expert, has a background in financial services (FinServ). Once the head of marketing of Capital One Bank, Horst has seen first-hand the strides FinServ marketers are making with personalization. In this video, Horst explains how marketing technology has made this possible. Horst is also the Chairman of Target Marketing's Fusion: Financial Services event happening in December. Stay tuned for more information on that!

FinServ Marketing: Leading the Way in Personalization
March 29, 2017 at 10:12 am

Peter Horst, author, speaker and marketing expert, has a background in financial services (FinServ). Once the head of marketing of Capital One Bank, Horst has seen first-hand the strides FinServ marketers are making with personalization. In this video, Horst explains how marketing technology has made this possible. Horst is also the Chairman of Target Marketing's Fusion: Financial Services event happening in December. Stay tuned for more information on that!

Harry's Founders on Disrupting the Razor Industry
March 28, 2017 at 11:22 am

Andy Katz-Mayfield and Jeff Raider founded Harry's after too many frustrating experiences buying razors. The co-founders and co-CEOs sat down with Total Retail's Joe Keenan at Shoptalk in Las Vegas last week to discuss the startup brand's growth strategy, expansion into brick-and-mortar, and where they see the retail industry heading in the future.

Pottery Barn Debuts Augmented Reality Shopping App
March 24, 2017 at 9:03 am

Williams-Sonoma, Inc. this week debuted an augmented reality app for its Pottery Barn and PBteen brands that features 3-D room design and product visualization tools. In this video from Shoptalk in Las Vegas, John Strain, executive vice president and chief digital technology officer for WIlliams-Sonoma, Inc., explains the app allows customers to either add products…