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5 Ways Your Brick-and-Mortar Store Can Make a Better Impression on Customers
September 22, 2017 at 10:27 am

First impressions are more important than you realize. It’s said that people form their opinions about someone within 15 seconds of meeting them. If you’re opening a brick-and-mortar store, first impressions are vital. Overall, competition in the retail sector is intense, but things are much tougher when opening a brick-and-mortar store. Consumers should be able…

Kiehl's Connects Online Shoppers With In-Store Associates
September 21, 2017 at 9:46 am

Although the majority of consumers still prefer to shop in-store, 72 percent admit to showrooming in the last 12 months. Smartphones are changing the way people shop, challenging retailers to adapt to the changing times. In August, Salesfloor, a technology platform for omnichannel retail associates, announced a mobile messaging feature that connects customers to their local store…

Kohl's to Accept Amazon Returns
September 20, 2017 at 11:13 am

Kohl’s and Amazon.com announced this week that 82 Los Angeles and Chicago area Kohl’s stores will offer free return service for Amazon customers. The Kohl's stores will pack and ship "eligible" Amazon return items, for free, starting this October. Participating Kohl’s locations will have designated parking spots to make the return process even easier for…

Toys"R"Us Files for Bankruptcy; Stores to Remain Open
September 19, 2017 at 9:52 am

Toys“R”Us, one of the world’s largest toy store chains, has filed for bankruptcy protection, becoming the latest casualty of the pressures facing brick-and-mortar retailers. The company made the Chapter 11 bankruptcy filing late Monday night in federal court in Richmond, Va., acknowledging that it needed to revamp its long-term debt totaling more than $5 billion. Toys"R"Us said…

Back-to-School Shopping Trends to Be Aware Of
September 18, 2017 at 9:09 am

Back-to-school shopping is one of the retail industry’s busiest seasons of the year. Now that summer is officially wrapping up, students and their parents spent the last few weeks scooping up everything necessary to make it through another school year. At ChargeItSpot, we recently released our “2017 Back-to-School Sales Report,” which examined the shopping behavior…

How Pop-Ups Can Save Retail Real Estate
September 13, 2017 at 4:50 pm

In cities across America, there are vacant storefronts. With more retail space than retail stores, there's opportunity for new brands. Pop-up shops help retail landlords seeking to fill their space, and it helps new brands find their audience and stay within budget. Let's explore a few examples where pop-ups have saved both a brand and…

Ascena Retail Group CEO: ‘It’s Time for the Empire to Strike Back’
September 13, 2017 at 11:29 am

It’s no secret that the retail landscape has changed recently. Thanks to the influence of Amazon.com and other retail disrupters, customer expectations today are at an all-time high, and this puts economic pressure on legacy retailers, which generally have very different business models and as such can’t always meet these expectations. So, what are legacy…

Neiman Marcus Closing 10 Last Call Outlet Stores
September 13, 2017 at 10:25 am

Neiman Marcus is taking a step back from its discounting strategy and closing 10 of its 38 Last Call outlet stores. The upscale department store chain wants its Last Call stores to stand out by offering consumers more merchandise from its full-line stores in proportion to the made-for-outlet merchandise that offers higher margins, but isn't…

Nordstrom Launches Retail Location With No Inventory
September 11, 2017 at 12:14 pm

Nordstrom announced the launch of a retail concept and neighborhood hub where customers can shop and access services in a central location — and without merchandise typically found in the retailer's stores. Nordstrom Local, which will launch in West Hollywood, Calif. on Oct. 3., will have a 3,000 sq. ft. footprint, which is much smaller than an average…

Retailers Brace for Hurricane Irma, Potential $1.45B Sales Loss 
September 8, 2017 at 12:54 pm

Hurricane Irma, the strongest storm in the Atlantic Ocean on record — which at the time of writing is forecast to be heading towards the coasts of Florida — is expected to cause retailers serious grief. Business weather intelligence provider Planalytics assessed Irma's potential economic impact and reported that lost retail sales could total $1.45 billion…

How Localization Can Help Retailers Boost Growth and Relevance
September 8, 2017 at 10:13 am

Retailers are facing a tough combination of several major market forces: accelerated pace of innovation including digitization, increased competition, and more empowered customers. To grow — and to beat competition — it’s more important than ever that retailers offer customers the right products, in the right place at the right time. Fortunately, retailers can focus…

How Retailers Really Feel About Amazon's Brick-and-Mortar Push
September 5, 2017 at 2:00 pm

Store closings have been an unfortunate theme during 2017. Retailers such as Sears, J.C. Penney, Payless, Gymboree and many more have announced store closures this year. And to add injury to insult for traditional brick-and-mortar retailers, Amazon.com is moving into their space. Amazon's push into brick-and-mortar retail is one more reason B-to-C retailers are concerned…

Alibaba to Open its First Brick-and-Mortar Mall
September 5, 2017 at 12:31 pm

Alibaba, the operator of China’s largest online sales platform, is reportedly building its own mall as it seeks to enrich the real-world shopping experience with technology and convenience. The five-story shopping center — which the company is calling “More Mall” — is located at Alibaba’s headquarters in the eastern Chinese city of Hangzhou. The mall was built…

Amazon's Impact on Brick-and-Mortar Sales
August 31, 2017 at 10:42 am

The struggles of brick-and-mortar retailers in 2017 have been well-documented. Iconic brands such as J.C. Penney, Macy's and Sears have all announced store closures this year, and other mall-based retailers such as The Limited, Wet Seal, and American Apparel have gone out of business. Why? A common reason cited is less in-store traffic, the result…

Simon Property Group Suing Starbucks Over Teavana Closures
August 30, 2017 at 9:37 am

Simon Property Group, the largest shopping mall operator in the U.S., is suing Starbucks Corp. over the coffee giant’s decision to close 78 Teavana stores within its malls. The lawsuit states that Starbucks is breaching its leases by closing the Teavana stores and “shirking its contractual obligations at the expense of Simon’s shopping centers and the…

Perfumania Files for Chapter 11
August 28, 2017 at 1:35 pm

Perfumania Holdings Inc, a retail and wholesale company that sells fragrances, announced last week that it has initiated a recapitalization and filed for Chapter 11 bankruptcy protection in federal court. The company said in a statement that the actions would help Perfumania “reduce its retail store count to better align with current consumer shopping patterns,…

Williams-Sonoma Introduces Design Crew to Enhance the Store Experience
August 23, 2017 at 10:15 pm

Smart brands are looking for new ways to beat their competition and succeed in this changing retail industry. Williams-Sonoma, Inc. (WSI) is leveraging its best competitive advantage — its network of stores — to give customers an enhanced shopping experience across its portfolio of brands (Williams-Sonoma, Pottery Barn, and West Elm). Williams-Sonoma, Inc. recently introduced…

GameStop Names New Senior Vice President of Collectibles
August 23, 2017 at 1:24 pm

GameStop has named Janet Bareis as senior vice president of collectibles, a newly created position within the company. Bareis will report to CEO Paul Raines, and will assume responsibility for developing and supporting the company’s merchandising strategy and operations within the growing collectibles market. Prior to joining GameStop, Bareis spent 11 years with Wal-Mart Stores,…

Sears Inks Licensing Deals for Kenmore, DieHard Brands
August 23, 2017 at 10:18 am

Sears Holdings has inked two more licensing deals that will put a wider range of Kenmore and DieHard products on shelves outside of Sears and Kmart stores. Cleva North America will manufacture vacuum cleaners and other floor cleaning accessories under the Kenmore and Kenmore Elite brands, and be able to sell them at retailers worldwide.…

Target's Small-Format Stores Are Working
August 18, 2017 at 10:37 am

On the company’s second-quarter earnings call, Target Chief Executive Brian Cornell said the retailer would be nearly doubling the number of small-format stores it has this year, with the ultimate goal of having more than 100 open for business over a three-year period. The plan is to have 30 in 2017, said Chief Operating Officer…