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Private Brands Spur Product Innovation
December 13, 2017 at 6:11 pm

Today, 80 percent of consumers say private-label products meet expectations. And we can all guess why, right? Value prices for quality products are all the rage. But while it’s great that people are onboard the private brand gravy train, the truth is that this transition has been especially beneficial for shoppers on the hunt for…

Calypso St. Barth to Shutter All US Stores, Liquidate Inventory
December 13, 2017 at 1:29 pm

Luxury apparel and accessories retail chain Calypso St. Barth is shuttering all of it U.S. stores and liquidating its remaining inventory. Asset firms Tiger Group and Great American Group are supervising the going-out-of-business sales at the retailer’s 16 stores in New York, Georgia, Massachusetts, Colorado, California, Florida, Arizona, Maryland and South Carolina. The inventory is…

Creating a Product Development Strategy to Delight Customers
December 13, 2017 at 9:22 am

When developing new products, businesses typically ask their customers a single question. They provide a long list of features and ask, “For this product, which of these features do you most prefer?” This seems like a straightforward question. Many product development teams would take these results and immediately begin developing whatever features were selected most…

Nearly Every Shopper Will Look for Deals This Holiday Season — And Not Out of Necessity
November 30, 2017 at 10:04 am

Shopping isn’t what it used to be … it’s better. Smartphones and instant access to deals via thumb swipes and mouse clicks have perpetuated deal-seeking behavior and have turned everyone (including millennials) into professional shoppers and deal seekers. Consumers now have an emotional and habitual propensity to stretch their dollars and maximize purchase value —…

Why Monitor Product Content if You Can’t Fix it?
November 29, 2017 at 1:24 pm

There’s no doubt 2017 was a pivotal year in retail. The number of distressed U.S. retailers is nearing Great Recession levels, tripling in the past six years. As a result, in the last year alone, we’ve bid farewell to more than 20 major brands and retailers that were once thriving staples for consumers. And as…

Zappos Launches New Retail Experience
November 20, 2017 at 1:07 pm

Zappos announced last week the launch of The_ONES, a new retail experience that celebrates classic sneakers. The experience includes a new online hub (FindTheOnes.com), shoppable Instagram page (@The_ONES), and limited-time “pop-ins” in premium boutiques. The first pop-in, called BEYOND, was launched in New York City on Nov. 15 in partnership with Tarek Hassan, the owner…

Top Performing Brands in the Eyes of a Mystery Shopper
November 20, 2017 at 12:51 pm

To really understand the customer journey, you’ve got to take it yourself. That’s why we stepped in consumers’ shoes for our Global Mystery Shopping Study. We walked through eight different shopping scenarios with 50 global brands to learn where they're succeeding and where they’re falling short. As mystery shoppers, our team simulated purchasing products, researched…

Influencers Prove Their Value in a New Way: Product Development
November 17, 2017 at 11:09 am

Over the past year, countless brands have hopped on the influencer marketing bandwagon, leveraging the loyal followings of influencers and their content creation skills to tactfully promote a brand’s products or services. As their value to marketing teams increases, many influencers are becoming self-aware of just how much their dedicated follower bases and keen understanding…

Alibaba, Retailers Gearing Up for Successful Singles Day
November 10, 2017 at 10:34 am

This Saturday, Nov. 11, the Chinese e-commerce giant Alibaba will hold its annual Singles Day event, which last year grossed $17.8 billion (USD) in sales, up from $14.3 billion in 2015, according to a report from Fung Global Retail & Technology (FGRT). The 24-hour phenomenon has quickly become the world's largest shopping day, consistently surpassing…

Amazon Launches Two Private-Label Furniture Brands
November 9, 2017 at 11:05 am

Amazon.com has launched a pair of private-label furniture brands. The Seattle Times reports the online retailer unveiled the furniture brands — Rivet and Stone & Beam — this week. The brands will be sold exclusively on Amazon.com. This announcement represents the company's latest expansion into private-label brands. Amazon describes Rivet as “stylish and versatile mid-century modern furniture and…

J.C. Penney Eliminates Chief Merchant Role
November 6, 2017 at 10:51 am

J.C. Penney announced last week that it has eliminated the position of chief merchant. The move was made to streamline decision making and promote greater agility within its merchandise buying teams. John Tighe, current chief merchant, will be leaving the company to pursue other opportunities and will not be replaced. All senior merchandising executives will…

Wal-Mart to Host Holiday Parties in its Stores
November 2, 2017 at 12:43 pm

Wal-Mart is throwing 20,000 parties in its stores across the country in an attempt to attract more holiday shoppers. According to a company press release, the parties will take place on Nov. 4, Dec. 2 and Dec. 16, and will include 165,000 in-store toy demos, visits from Santa and other activities. The Nov. 4 party will…

Are Online Retailers Missing Something Obvious?
November 2, 2017 at 12:14 pm

While online retail as an industry is growing, many online retailers are struggling to grow and capture their fair share of that growth. In a recent study of online retailers conducted by Forrester and the National Retail Federation, 12 percent of retailers experienced flat or declining revenues in the last year. To find pockets of…

How Wal-Mart is Using Data Visualization to Improve Business Decisions
October 27, 2017 at 1:21 pm

In a session this week at the Teradata Partners Conference in Anaheim, Calif., Stephen Brobst, chief technology officer of Teradata, and Heidi Daniels, director, analytics and visualization technologies, Wal-Mart, discussed how the retail chain is using visualization to turn data into action. Brobst kicked off the discussion by stressing the importance of making data visual…

Lord & Taylor Flagship Store Sold for $850M
October 25, 2017 at 12:53 pm

Hudson’s Bay Co. (HBC) said yesterday that it's selling its Lord & Taylor flagship store on Fifth Avenue in New York City for $850 million to WeWork Companies, a provider of shared workspace, community and services for entrepreneurs, freelancers, startups and small businesses. HBC is getting an equity investment of $500 million from Rhone Capital,…

Jet Launches Private-Label Brand, Uniquely J
October 24, 2017 at 12:15 pm

Jet.com launched its private-label business, Uniquely J, as it continues its push to tap urban millennials and its corporate parent Wal-Mart fortifies its fight against Amazon.com. Uniquely J will offer a variety of goods, including toilet paper, coffee and laundry detergent. In keeping with its focus on "metro millennials," Jet has placed emphasis on items that are…

Target to Offer Free Shipping to Holiday Customers
October 24, 2017 at 11:40 am

Target announced Monday that customers will receive free shipping for online purchases made from Nov. 1 through Dec. 23, as the big-box retailer looks to capture holiday shoppers. The offer will not include the typical $35 order requirement for free shipping, which is the company's policy the rest of the year. In addition to free…

Bon-Ton's Suppliers Pull Back Shipments on Bankruptcy Concerns
October 18, 2017 at 11:23 am

Some of Bon-Ton Stores’ suppliers are scaling back shipments and asking to be paid sooner in order to protect themselves from potential losses in case the department store chain falls short on its turnaround plans, according to people with knowledge of the matter. The suppliers have insisted on getting paid with letters of credit or cash…

How Kate Spade Uses Content to Clearly Communicate its Brand Message
October 17, 2017 at 10:31 am

When it comes to communicating Kate Spade's brand's voice, content is king. This was a key takeaway during a presentation by Mary Renner Beech, executive vice president and chief marketing officer of Kate Spade & Company, at Luxury Interactive in New York City yesterday. "Clarity of brand voice still wins; we believe this very strongly at…