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Amazon Raises Monthly Prime Membership Price by 18%
January 19, 2018 at 12:54 pm

Amazon.com said today that it's raising its monthly Prime membership rates. The premium membership that grants faster shipping and access to Amazon Video will now cost $12.99 per month, up from $10.99, an 18 percent increase. Amazon is also increasing the discounted student monthly rate from $5.49 to $6.49 per month for new sign-ups.The cost…

How Retailers Can Survive and Thrive in the Age of Amazon
January 12, 2018 at 9:10 am

Retail has become one of the most difficult industries in which to survive. Behemoths such as Amazon.com increasingly sweep weaker competitors off the map. So, how can retailers compete in the age of Amazon? Unfortunately, there's no “silver bullet” technology that can help here. The key is being able to adapt quickly and experiment with…

Retailers Must Get Delivery Right, or Risk Losing Customers
January 3, 2018 at 1:19 pm

Today’s sophisticated cyber shoppers continue to transform the retail landscape. Demanding innovation and excellence in every channel, they expect to take control of their online retail experience — and that includes where, when and how delivery happens. In fact, according to MetaPack's 2017 State of eCommerce Delivery Consumer Research Report, which collates the views of…

Wal-Mart Developing Personal Shopping Services, Cashier-Free Stores
December 21, 2017 at 2:46 pm

Wal-Mart's Code Eight, the first portfolio company in its newly launched incubator, Store No. 8, has started testing personal shopping services for moms in New York City, Recode reports. The  service is targeted to “busy NYC moms ” who are "high net worth urban consumers" and will enable them to get product recommendations and make purchases simply through text messaging. The…

Target Buying Delivery Platform Shipt for $550M
December 13, 2017 at 1:44 pm

Target announced today it has agreed to acquire Shipt, Inc., an online same-day delivery platform, for $550 million in cash. The retail chain said it will use its network of stores and Shipt’s proprietary technology platform and network of more than 20,000 members to bring same-day delivery to customers across the country. Shipt differs from other…

5 Benefits of Parcel Lockers Every Retailer Should Know
December 11, 2017 at 1:11 pm

There are many reasons why customers opt to use parcel lockers, but the greatest appeal is that they're convenient and cheaper than home delivery. Customers not only want to use these click-and-collect solutions as a final-mile delivery option, but also as a way to handle returns. To gain a competitive advantage and offer customers the…

Wal-Mart's E-Commerce Rush Slows Delivery Network
December 8, 2017 at 11:52 am

Wal-Mart said on Wednesday that an increase in online orders have caused delays in its distribution network, according to Reuters. "The week of Thanksgiving is an incredibly busy time for all of retail. With massive volume going through our system, there were some orders that took extra time, much like other major e-commerce sites,” Wal-Mart…

How a Shipping Makeover Can Increase Your Bottom Line
December 1, 2017 at 11:20 am

Most online retailers start their businesses with lots of passion, little (if any) shipping knowledge and a small space to work out of (usually an extra bedroom or living room). When you first start to build out your shipping process, it’s easy to just stick to the first system in order to get the shipments…

How Product Packaging Can Solve Consumer Needs
November 28, 2017 at 11:14 am

For many years, cans of beverages were sold in cardboard packaging designed to be easy to carry. However, it wasn’t until relatively recently that this packaging took on a second purpose by serving as its own organizational container for inside the refrigerator. The fridge-friendly shape, angled perforated tear and gravity feed for cans to roll…

Best Buy's Distribution Centers Work 24/7 to Meet Holiday Rush
November 22, 2017 at 11:32 am

Best Buy has sent out special delivery trucks of nothing but TVs — hundreds of thousands of TVs — to its stores in recent days to be ready for Black Friday crowds. At the same time, its distribution centers are packed full of thousands more TVs stacked high, ready for the crush of online orders expected…

Amazon Launches Relay App to Improve Trucker Efficiency
November 20, 2017 at 11:39 am

Amazon.com has quietly launched an app designed to help delivery drivers get in and out of its warehouses faster, according to CNBC. The app, called Relay, debuted late last month and is available on Apple and Android devices. Drivers enter cargo information into the app, allowing them to check in with a QR code and…

Peak Season Panic? Getting Your Warehouse Holiday-Ready in a Pinch
November 16, 2017 at 8:12 am

Peak season creep is real: the National Retail Foundation found that in 2016, 55.7 percent of consumers who celebrate the holidays began shopping by early November, the second highest percentage on record. As seasonal shopping shifts earlier, warehouse peak season preparation also moves up, giving new meaning to the term “Christmas in July.” While software…

Packaging, Brand and E-Commerce: The Changing Role of Customer Experience
November 15, 2017 at 9:32 am

We used to walk down the long aisle in a large retail store choosing what to buy based on our interaction with the shape, color and messages of packaging. In this old, pre-digital world, this was one of the only ways consumers made shopping choices. In today’s world, however, even the traditional in-person shopping experience…

Alibaba, Retailers Gearing Up for Successful Singles Day
November 10, 2017 at 10:34 am

This Saturday, Nov. 11, the Chinese e-commerce giant Alibaba will hold its annual Singles Day event, which last year grossed $17.8 billion (USD) in sales, up from $14.3 billion in 2015, according to a report from Fung Global Retail & Technology (FGRT). The 24-hour phenomenon has quickly become the world's largest shopping day, consistently surpassing…

Why Retailers Must Offer Date-Certain Shipping This Holiday Season
November 10, 2017 at 9:39 am

FedEx, UPS and the U.S. Postal Service provide their customers with real-time shipment updates. They also give merchants access to many shipping service types — e.g., next-day, two-day, three-day, ground, and more. Similarly, online retailers can and should offer shipping choices to their customers. For example, Amazon.com, the king of e-commerce fulfillment, gives customers multiple…

How to Improve Shipping Speed Without Breaking the Bank
November 8, 2017 at 12:02 pm

Today’s shoppers expect lightning-fast shipping speed. That's not news to anyone within the retail industry. Amazon.com knows it, brands know it, and retailers know it. But how fast exactly do consumers expect online orders to arrive? Less than two days, according to a recent Deloitte study. The study found that 83 percent of consumers define…

Zara Workers Hide Tags in Garments Seeking Help
November 7, 2017 at 12:10 pm

Fashion retailer Zara says it's working on establishing a “hardship fund” to help a group of Turkish workers who were left unpaid when an outsource factory closed down. The workers went into Zara shops in Istanbul, leaving tags inside garments that read: “I made this item you are going to buy, but I didn’t get paid…

Best Buy Waives Shipping Fees for Holiday Season
November 2, 2017 at 12:26 pm

Best Buy said in blog post on Monday that it's offering free shipping on all online orders during the holiday season. For the third straight year, the electronics retailer said it would waive the $35 minimum order for free shipping it maintains the rest of the year from Oct. 30 to Dec. 25. Best Buy…

A Chat With Mike Halula, Retail Analytics Practice Lead for the Americas, Teradata
November 1, 2017 at 2:11 pm

In an interview at the Teradata Partners Conference in Anaheim, Calif., last week, Mike Halula, retail analytics practice lead for the Americas, Teradata, touched on a variety of topics regarding the current and future state of the retail industry: On Marketing to Millennials "Marketers are trying to figure out how customers want to be connected…