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5 Steps to Make Sure You’re Ahead of the Holiday Rush
July 17, 2017 at 8:57 am

The holidays traditionally come with a spike in sales for retailers. This past holiday season was no different — the fourth quarter of 2016 yielded a 17.8 percent jump in online sales. Projections for 2017 are nearly as high. However, to prepare for the mad rush that is the holiday season, you need to get started now.…

Retail Giants Accused of Trucker Exploitation
July 5, 2017 at 11:13 am

USA Today recently published a report stating that Target, Costco, Hewlett-Packard and other big-name retailers have benefited from California port trucking companies that forced their drivers into debt, made them work up to 20 hours a day, and sometimes paid them pennies per hour. Retailers and manufacturers usually rely on subcontractors to move their products…

How Retailers Can Pierce Amazon’s Impenetrable Fortress
June 28, 2017 at 4:01 pm

Amazon Prime. Amazon Flex. Amazon Dash. Amazon Go. What’s next? Everyone jokes that Amazon.com is taking over the world, but it seems as if it's truly dominating the U.S. retail market and beyond. From supply chain to customer loyalty to a culture of innovation, Amazon is attacking retail from all angles, and the industry needs…

The Emergence of Agile Retail in the Wake of Fast Fashion
June 26, 2017 at 9:25 am

The fashion industry is supposed to be run by those designers who dominate fashion weeks in New York and Paris. However, in the last couple of years, the biggest changes on the catwalk haven't been the styles, but how they're presented — namely in season and ready for purchase today. The same forces that are…

UPS to Add Surcharges for Holiday Deliveries
June 20, 2017 at 10:21 am

United Parcel Service (UPS) will levy peak surcharges to U.S. residential packages for the holiday season, an unprecedented move by the shipping giant to pay for rising costs. The charges, ranging from 27 cents to 97 cents per package, will be applied to individual and commercial customers shipping to U.S. residences in November and December, UPS…

Wal-Mart Paying Store Employees to Deliver Packages After Work
June 2, 2017 at 10:41 am

Wal-Mart is testing a new program that lets store associates opt into delivering e-commerce ship-from-store orders. Marc Lore, chief executive of Wal-Mart U.S. e-commerce, explained that the program uses technology so workers can set preferences such as how many packages they want to deliver, weight limits for the packages and which days they would like…

Amazon Patents Shipping Label With Built-In Parachute for Drone Delivery
June 1, 2017 at 12:17 pm

It's a bird, it's a plane … never mind, it's just my Amazon Fashion order. It was announced this week that Amazon.com received a patent for a shipping label with a built-in parachute to help drone and air craft deliveries make a soft landing. GeekWire reports the newly issued patent would have the shipping label look…

Retailers Activate the New Moment of Truth to Engage Customers
May 31, 2017 at 10:27 am

When shoppers buy a product today, they're far more likely to be influenced by the experience than solely by the price or product features. Whether walking into a Sonos listening boutique to shop for speakers, “trying on” makeup through Sephora’s mobile app or heading into a Nike store to test out shoes in virtual reality,…

Target's Brian Cornell Testifies Against BAT
May 26, 2017 at 9:40 am

On Tuesday, Brian Cornell, CEO of Target, testified against what has been dubbed the border adjustment tax (BAT) to the House tax-writing committee, as many large retailers are leery of a tax on the thousands of products they import from foreign markets. The proposed 20 percent tax on imported goods has been touted as a…

Millennials Going Green Means Retail Must Follow
May 24, 2017 at 12:23 pm

Today, there are over 92 million millennials in the U.S. alone, spending about $600 billion each year. In a world where trust has become a form of currency, and with this generation’s socio-civic beliefs leaning more heavily towards environmental initiatives than ever before, businesses are feeling the pressure to adapt both in their social and…

How Brands Can Engage Customers Through the Corrugated Package
May 23, 2017 at 10:59 am

A major challenge for brands in the modern retail marketplace is to positively influence shopper behavior through fresh, relevant and dynamic messaging. Marketers constantly adjust promotional copy and offers through event, mobile and social marketing to break through to the buyer amid the noise of competitors. What’s new? Well, now the solution to this challenge…

How to Compete in the Age of Free and Fast Shipping
May 22, 2017 at 10:15 am

Car service? Check. Dinner? Check. Beer and wine? Check. In today’s on-demand economy, consumers can order virtually anything with the simple touch of a finger and have it at their doorstep in a matter of hours, if not sooner. Not only do consumers want this, they expect it. And they don’t want to pay exorbitant,…

How Lucky Brand is Successfully Using Ship From Store
May 19, 2017 at 10:57 am

Lucky Brand, a retailer of jeans, casual wear and accessories, is adapting its operations to account for the omnichannel behaviors of its customers. This is a challenge not unique to Lucky Brand. Retailers are looking to make the purchase experience, and particularly order fulfillment, as easy for its customers as possible. That means the introduction…

What Target Restock Means for the Retail Industry
May 17, 2017 at 5:06 pm

Earlier this month, Target revealed that it's testing a new service called Target Restock. The service, which is currently in trial with Target employees ahead of a customer-facing pilot this summer in the Minneapolis area, is designed to offer an easy way for consumers to shop online for household essentials that will arrive the day…

Target Begins Testing Next-Day Delivery
May 9, 2017 at 12:04 pm

Target announced yesterday that it’s testing a next-day home delivery service called Target Restock. The service, which is currently in trial with Target employees ahead of a customer-facing pilot this summer in the Minneapolis area, is designed to offer an easy way to shop online for household essentials which will arrive the day after you place…

4 Tips to Minimize the Impact of Shipping Surge Pricing
May 9, 2017 at 11:55 am

This article originally appeared on May 9. Given last week's announcement from UPS that it will be adding peak surcharges to U.S. residential packages during the holiday shopping season, we thought this article took on even greater importance. With many retailers’ e-commerce sales growing — and thus more packages being shipped via carriers like UPS…

Amazon Lowers Free Shipping Minimum Back to $25
May 9, 2017 at 10:42 am

Amazon.com has lowered its free shipping minimum back down to $25, according to reports. The change seems to have been made sometime last week. This is the second time this year that Amazon has lowered its free shipping minimum. In February, Amazon lowered the minimum to $35 from $49. Now that it’s down to $25,…

3 Hidden Returns Costs and How Retailers Can Reduce (or Eliminate) Them
May 5, 2017 at 4:34 pm

It’s rare for survey respondents to agree decisively on anything, but Voxware's third biennial consumer survey found that nearly every shopper shared the same opinion in one key area: 96.8 percent of consumers agreed that how well an online retailer handles returns influences whether they will decide to order items from it again in the…

UPS Asking Retailers to Pay Extra When Shipments Miss Forecasts
May 1, 2017 at 11:59 am

United Parcel Service Inc. is starting to ask major retailers to help pay for extra workers and surplus space on trucks when a retailer fails to ship as many packages as planned during peak periods, Chief Executive David Abney told The Wall Street Journal. The new charges could also apply if the sizes of boxes retailers shipped…

Amazon Wins Patent for On-Demand Clothing Manufacturing System
April 19, 2017 at 9:10 am

Amazon.com was awarded a patent on Tuesday for an on-demand manufacturing system. The computerized system is designed to quickly produce clothing and other products only after a customer has placed an order. To increase efficiency, the goods would be manufactured in batches based on factors such a shipping addresses, the patent said. The inventors of…