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Stop, Collaborate and Listen: Retail Needs a Brand-New Invention
April 20, 2018 at 2:13 pm

In the 1990s and early 2000s, the world embarked on a journey toward connectivity and collaboration. The invention and burgeoning popularity of the internet brought together people from around the globe in both personal and professional spheres. Today, technology is still evolving and social platforms have continued to meet the increasing need for in-the-moment communication…

Brick-and-Mortar Retailers’ Secret Weapon: Unified Commerce
April 12, 2018 at 10:29 am

In the age of omnichannel, almost every retailer has an app, website, brick-and-mortar presence, mobile and email promotions, and more. There's such a thing as having “too much siloed omnichannel,” and disparate channels can mean a confusing and disorderly shopping experience for the customer. While omnichannel was a step in the progression from the retailer…

Walmart to Expand Grocery Delivery With Postmates’ Partnership
April 11, 2018 at 1:20 pm

Walmart is investing further in online grocery. MarketWatch reports Walmart will offer online grocery delivery to more than 40 percent of U.S. homes through a partnership with Postmates, the on-demand delivery service that launched in 2011. The expansion will start in Charlotte, N.C. and spread in the coming months. Walmart personal shoppers will pick the groceries…

REI Rolls Out Rigorous New Sustainability Standards for Suppliers
April 11, 2018 at 11:30 am

REI announced this week stricter rules for its product suppliers. The Seattle Times reports suppliers that can’t or won’t meet REI requirements in areas such as manufacturing labor safety and fairness, chemical usage, environmental impact, and animal welfare won’t be considered for its store shelves. REI's prefers all 1,000-plus brands it currently works with to…

3 Ways Automation Can Streamline the Supply Chain
April 3, 2018 at 10:43 pm

The retail industry often serves as a principal driver of supply chain innovation, with companies continually looking for ways to get products to consumers faster and more efficiently. The key to a happy customer experience at a brick-and-mortar or online store lies in an effective and reliable supply chain. Automating certain supply chain processes can…

Announcing the Release of Total Retail’s 2nd Annual Top 100 Omnichannel Retailers
April 3, 2018 at 1:30 pm

Total Retail is excited to present to you its second annual Top 100 Omnichannel Retailers. The report, produced in conjunction with Radial, a leading omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on…

Trump Claims USPS Losing a ‘Fortune’ on Amazon
April 2, 2018 at 1:01 pm

President Donald Trump again called out Amazon.com this weekend, claiming the U.S. Postal Service (USPS) loses "a fortune" delivering packages for the online retailer. "Only fools, or worse, are saying that our money losing Post Office makes money with Amazon. THEY LOSE A FORTUNE, and this will be changed. Also, our fully tax paying retailers are closing…

Trump Again Speaks Out Against Amazon
March 29, 2018 at 11:51 am

President Donald Trump lashed out again at Amazon.com in a tweet Thursday, a day after the company's stock tanked following a report that Trump wanted to "go after" the e-commerce giant for alleged antitrust violations. "Unlike others, they pay little or no taxes to state & local governments, use our Postal System as their Delivery…

3 Reasons Brands Should Re-Evaluate Their Retail Distribution Agreements
March 27, 2018 at 11:37 am

With the rise of e-commerce giants like Amazon.com projected to make up 50 percent of U.S. e-commerce revenue by 2021, online retail has changed the industry landscape significantly. Online stores and Amazon storefronts allow for retailers to forego the overhead costs of owning a physical store and rake in a majority of their sales without…

FedEx to Open Small-Format Shops in 500 Walmart Stores
March 20, 2018 at 3:02 pm

FedEx Office, a subsidiary of FedEx Corp., and Walmart said yesterday that FedEx Office will bring its small-format stores for printing, packing and shipping into 500 of Walmart's stores nationwide in the next 24 months. The announcement comes after completion of a successful pilot program spanning 47 locations within Walmart stores across six states. Besides…

Walmart to Expand Grocery Delivery Service to 800 Stores
March 14, 2018 at 12:54 pm

Walmart plans to expand its online grocery delivery service to a fleet of roughly 800 stores by the end of the year, as competition continues to ramp up in the digital grocery aisle. The expansion will open up the retailer to 100 metropolitan areas, reaching more than 40 percent of U.S. households. It will offer shoppers…

How National Carriers’ Holiday Performance Impacted Retailers
March 9, 2018 at 10:00 am

The holiday season always brings far larger shipping volumes than any other time of the year. With this increase in volume comes an increase in the frequency of delays due to the immense strain carrier networks are under during this busiest time of the year. The 2017 holiday season was no different, with both UPS and…

Amazon is Bringing Free Whole Foods Delivery to Prime Members in San Francisco and Atlanta
March 7, 2018 at 1:26 pm

Amazon.com announced yesterday it’s expanding its delivery partnership with Whole Foods by rolling out free delivery from the grocery chain to Prime members in San Francisco and Atlanta. Recode reports orders that total at least $35 can be delivered within two hours for free through Amazon's Prime Now service, or within one hour for an…

The Future of Smart Packaging in the Retail Industry
March 6, 2018 at 10:19 am

Nowadays, 90 percent of smartphone owners use their devices in-store to research products, meaning brand owners and retailers face tough competition. Shoppers can be tempted not only by other retail store competitors, but by online stores as well. It’s not enough to offer a good in-store experience or competitive price; consumers are looking for detailed…

Automate Processes for Better Inventory Forecasting
March 5, 2018 at 9:54 am

“What decisions can technology manage better than humans?” should be the question that drives your internal operational process. For example, is there a way to automate internally transferring inventory already in your supply chain to locations in need? What about building orders to supplier minimums or logistics constraints? Can allocation of insufficient quantities be taken…

How Packaging Design Can Impact In-Store Promotion
March 1, 2018 at 1:36 am

Fact: Marketing professionals, from brand managers to chief marketing officers, are being challenged by retailers to optimize the way they inhabit brick-and-mortar store space by demonstrating new ways of capturing consumer interest and demonstrating this through increased sales. The disruption of e-commerce on retailers and CPGs alike has forced everyone to look differently at how…

Unlock the Potential of the Personalized Supply Chain
March 1, 2018 at 12:52 am

The so-called “retail apocalypse” is completely overblown, but it does indicate that the retail industry is undergoing a transformation, driven by changes in the way consumers shop across all touchpoints. While it's true that e-commerce has certain advantages over traditional brick-and-mortar, physical stores have their own benefits, which aren't as easily replicated by the likes…

Amazon Acquires Smart Home Company Ring
February 28, 2018 at 3:10 pm

Amazon.com announced yesterday the acquisition of smart home company, Ring. The $1 billion-plus price tag represents Amazon's second largest ever acquisition (the online giant paid $13.6 billion for Whole Foods). Recode reports Ring is now being bought for somewhere between $1.2 billion and $1.8 billion. The startup recently authorized a fundraising round that would have…

Walmart's Sam's Club Partners With Instacart to Deliver Groceries, Combat Amazon
February 27, 2018 at 11:54 am

Sam's Club, a division of Walmart, is partnering with Instacart to offer same-day delivery, adding yet another major grocer to Instacart's arsenal as it tries to compete with Amazon.com. In a joint press release, Sam’s Club and Instacart said the service will be available to shoppers in Austin and Dallas-Forth Worth in Texas, and St. Louis,…

Retail Resolutions for 2018
February 19, 2018 at 12:40 pm

Driven by continuous changes in technology and consumer behavior, retail’s survival is dependent on the industry’s ability to adapt to the customer journey and accommodate the blurred lines of shopping. However, with Amazon.com disrupting the industry, store closures being announced regularly, and the phrase "retail apocalypse" continuing to permeate the headlines, it's unlikely consumers will…