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Peak Season Panic? Getting Your Warehouse Holiday-Ready in a Pinch
November 16, 2017 at 8:12 am

Peak season creep is real: the National Retail Foundation found that in 2016, 55.7 percent of consumers who celebrate the holidays began shopping by early November, the second highest percentage on record. As seasonal shopping shifts earlier, warehouse peak season preparation also moves up, giving new meaning to the term “Christmas in July.” While software…

Packaging, Brand and E-Commerce: The Changing Role of Customer Experience
November 15, 2017 at 9:32 am

We used to walk down the long aisle in a large retail store choosing what to buy based on our interaction with the shape, color and messages of packaging. In this old, pre-digital world, this was one of the only ways consumers made shopping choices. In today’s world, however, even the traditional in-person shopping experience…

Alibaba, Retailers Gearing Up for Successful Singles Day
November 10, 2017 at 10:34 am

This Saturday, Nov. 11, the Chinese e-commerce giant Alibaba will hold its annual Singles Day event, which last year grossed $17.8 billion (USD) in sales, up from $14.3 billion in 2015, according to a report from Fung Global Retail & Technology (FGRT). The 24-hour phenomenon has quickly become the world's largest shopping day, consistently surpassing…

Why Retailers Must Offer Date-Certain Shipping This Holiday Season
November 10, 2017 at 9:39 am

FedEx, UPS and the U.S. Postal Service provide their customers with real-time shipment updates. They also give merchants access to many shipping service types — e.g., next-day, two-day, three-day, ground, and more. Similarly, online retailers can and should offer shipping choices to their customers. For example, Amazon.com, the king of e-commerce fulfillment, gives customers multiple…

How to Improve Shipping Speed Without Breaking the Bank
November 8, 2017 at 12:02 pm

Today’s shoppers expect lightning-fast shipping speed. That's not news to anyone within the retail industry. Amazon.com knows it, brands know it, and retailers know it. But how fast exactly do consumers expect online orders to arrive? Less than two days, according to a recent Deloitte study. The study found that 83 percent of consumers define…

Zara Workers Hide Tags in Garments Seeking Help
November 7, 2017 at 12:10 pm

Fashion retailer Zara says it's working on establishing a “hardship fund” to help a group of Turkish workers who were left unpaid when an outsource factory closed down. The workers went into Zara shops in Istanbul, leaving tags inside garments that read: “I made this item you are going to buy, but I didn’t get paid…

Best Buy Waives Shipping Fees for Holiday Season
November 2, 2017 at 12:26 pm

Best Buy said in blog post on Monday that it's offering free shipping on all online orders during the holiday season. For the third straight year, the electronics retailer said it would waive the $35 minimum order for free shipping it maintains the rest of the year from Oct. 30 to Dec. 25. Best Buy…

A Chat With Mike Halula, Retail Analytics Practice Lead for the Americas, Teradata
November 1, 2017 at 2:11 pm

In an interview at the Teradata Partners Conference in Anaheim, Calif., last week, Mike Halula, retail analytics practice lead for the Americas, Teradata, touched on a variety of topics regarding the current and future state of the retail industry: On Marketing to Millennials "Marketers are trying to figure out how customers want to be connected…

5 Ways to Offer Free Shipping Without Breaking the Bank
October 31, 2017 at 9:24 am

If you’re not offering free shipping, you’re missing out on the chief deciding factor for 90 percent of online shoppers. Last year’s Walker Sands’ Future of Retail study found that for 90 percent of respondents, free shipping is the top incentive that will make them shop online more. In fact, it’s been that way for decades.…

Wal-Mart Adding Shelf-Scanning Robots to 50 Stores
October 30, 2017 at 11:47 am

Wal-Mart Stores Inc. said last week it's rolling out shelf-scanning robots in more than 50 U.S. stores next year, to replenish inventory faster and save employees’ time when products run out. While Wal-Mart has been testing shelf-scanning robots in stores in Arkansas, Pennsylvania and California for the past three years, by the end of January,…

Amazon Launches In-Home Delivery Service
October 25, 2017 at 10:21 am

Amazon.com has launched Amazon Key, an in-home delivery service exclusively for Amazon Prime members. The service relies on Amazon’s new Cloud Cam and compatible smart lock. The Verge reports the camera is the hub, connected to the internet via home Wi-Fi. Then, the camera talks to the lock over Zigbee, a wireless protocol used by…

Online Retailers’ New Best Prospect? The Post-Purchase Customer
October 24, 2017 at 8:46 pm

Most retailers put a lot of time and effort into attracting new customers. It makes sense: you need customers to buy your products and sustain your business. However, generating more sales from existing customers is a more efficient, less expensive way to grow. The probability of selling to an existing customer is 60 percent to…

Jet Launches Private-Label Brand, Uniquely J
October 24, 2017 at 12:15 pm

Jet.com launched its private-label business, Uniquely J, as it continues its push to tap urban millennials and its corporate parent Wal-Mart fortifies its fight against Amazon.com. Uniquely J will offer a variety of goods, including toilet paper, coffee and laundry detergent. In keeping with its focus on "metro millennials," Jet has placed emphasis on items that are…

50 Best Tips of 2017
October 16, 2017 at 3:59 pm

A collection of the top tips featured in Total Retail’s magazine and e-newsletters this year, from content marketing to inventory management to merchandising, and much more.

What U.S. Consumers Expect From Retailers in Q4
October 11, 2017 at 11:28 am

The fourth quarter of 2017 may generate the biggest sales yet for e-commerce retail, at least according to a new CPC Strategy report that features the results of a survey of 1,500 U.S. consumers about their holiday shopping plans. One key statistic from the report: 88.1 percent of shoppers surveyed plan to spend about the…

Retailers Seeking to Source at Consumer Speed, Report Finds
October 9, 2017 at 4:34 pm

With retail supply chains growing more complex by the day, it’s no wonder retailers are struggling to get their products to market faster and at a lower cost than their competitors. The industry is evolving at a rapid pace, producing intense competition like we’ve never seen before. As a result, retailers are finding it necessary…

Costco Launches Same-Day Grocery Delivery
October 9, 2017 at 11:53 am

Costco announced last week that it's offering customers same-day grocery delivery. On Thursday, the company announced two new delivery options: two-day delivery for dry goods, and same-day delivery for orders that include fresh foods. The same-day service will be powered by grocery delivery company Instacart. The same-day delivery option, available in “most metropolitan areas,” lets…

Amazon is Testing its Own Delivery Service
October 5, 2017 at 12:49 pm

Amazon.com is experimenting with a new delivery service for its online sellers to make more products available for two-day shipping. Bloomberg reports the new service, rumored to be titled Seller Flex, will help relieve overcrowding in its warehouses, which will push the online retailer deeper into functions handled by longtime partners UPS and FedEx. Amazon will…